Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer claims experiences and drive operational success.
- Company: Join Hastings Direct, a digital insurance provider aiming to be the best in the UK market.
- Benefits: Enjoy flexible working, competitive bonuses, mental wellbeing support, and 25 days annual leave.
- Why this job: Be part of an exciting journey with a supportive culture focused on growth and community impact.
- Qualifications: Strong leadership skills and experience in insurance or sales are essential.
- Other info: We welcome diverse applicants and offer inclusive recruitment processes.
The predicted salary is between 36000 - 60000 £ per year.
Join or sign in to find your next job
Join to apply for the Claims Team Leader – Intervention role at Vxplore
3 days ago Be among the first 25 applicants
Join to apply for the Claims Team Leader – Intervention role at Vxplore
Get AI-powered advice on this job and more exclusive features.
Job Title: Claims Team Leader – Intervention
Location: Leicester (Hybrid)
Working Hours: Rotational shift patterns – example below:
Week 1: Mon: 11:30 – 19:30 Wed: 10:30 – 18:30 Thurs: 10:30 – 18:30 Fri: 10:30 – 18:30 – No weekends.
Week 2: Mon: 13:00 – 20:30 Tues: 13:00 – 20:30 Wed: 13:00 – 20:30 Thurs: 13:00 – 20:30 Sat: 09:00 – 16:30 Sun: 10:00 – 17:00.
Week 3: Mon: 10:30 – 18:30 Tues: 10:30 – 18:30 Fri: 13:00 – 20:30
Sat: 10:00 – 17:30 Sun: 10:00 – 17:00
Welcome to Hastings Direct – Pam Angel – HR Director
We\’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We\’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We\’re proud of the journey we\’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there\’s even bigger opportunity out there. The fact you\’re now reading this job advert means we\’ve tempted you to find out more about – we really hope you like what you see, and you\’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you\’re excited about joining us and think you have some of what we\’re looking for, even if you\’re not 100% sure we would love to hear from you.
Role Overview
We have a fantastic opportunity for a passionate and dynamic Leader to join our Interventions team during a record breaking year, focusing on limiting our indemnity spend by working with their teams to further the success of attracting and managing Third Party customers.
As a leader within our Intervention Team you will support us in delivering excellent claim journeys to our Non-Fault Third Parties claiming through Hastings Direct. You will focus on supporting the team on efficiently creating positive customer journeys and making intelligent commercial decisions.
Job details – you\’ll need to have demonstrable experience in:
- Ensuring that your team achieves all quality and customer outcomes
- Embedding a coaching and performance management culture within your team, ensuring teams are engaged, motivated within a fun working atmosphere
- Satisfying customers with each and every interactions
- Ensuring that the operational goals of the department are met, including telephony adherence and Claims KPI\’s
- Conducting audit and quality checks of colleagues work, and providing feedback where required
- Collaborating with other Claims Teams to identify process improvements to ensure that Hastings Direct are a market leading insurer
Essential Skills We Would Love You To Have
- Strong leadership and coaching skills, with experience of leading an operational team, ideally within Insurance or Sales
- Track record of building high levels of engagement with teams, ensuring the ability to deliver exceptional customer and colleague outcomes
- Able to work collaboratively with a variety of stakeholders, so strong interpersonal and communication skills are a must
The Interview Process
Our interview process involves the below:
- Recruiter screening call
- 1st stage interview with hiring leader
As a Disability Confident employer, we\’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you\’re applying for a job with us, you\’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.
Benefits: In addition to a competitive salary you will also receive
Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There\’s more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .
Join us and you\’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you\’ll be helping to drive our growth, so in return, we\’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we\’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
LNKD1_UKTJ
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
-
Industries
Insurance
Referrals increase your chances of interviewing at Vxplore by 2x
Sign in to set job alerts for “Claims Team Lead” roles.
Rugby, England, United Kingdom 1 week ago
Rugby, England, United Kingdom 2 weeks ago
Technical Claims Manager – Fixed Term or Secondment
Leicestershire, England, United Kingdom 2 weeks ago
Leicester, England, United Kingdom 3 weeks ago
Leicestershire, England, United Kingdom 3 weeks ago
Leicester, England, United Kingdom 2 weeks ago
Kegworth, England, United Kingdom 1 week ago
Derby, England, United Kingdom 2 days ago
Leicester, England, United Kingdom 4 weeks ago
Leicestershire, England, United Kingdom 4 weeks ago
Rugby, England, United Kingdom 1 month ago
Leicester, England, United Kingdom 2 weeks ago
Rugby, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Claims Team Leader - Intervention employer: Vxplore
Contact Detail:
Vxplore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Leader - Intervention
✨Tip Number 1
Familiarise yourself with Hastings Direct's 4Cs culture. Understanding their focus on colleagues, customers, company, and community will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples of how you've successfully led teams in the past, particularly in insurance or sales environments. Highlight your leadership style and how it has positively impacted team performance and customer satisfaction.
✨Tip Number 3
Research common challenges faced by claims teams in the insurance industry. Being able to discuss these challenges and propose solutions during your interview will show your proactive approach and understanding of the role.
✨Tip Number 4
Network with current or former employees of Hastings Direct on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace Claims Team Leader - Intervention
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and claims management. Use specific examples that demonstrate your ability to achieve quality outcomes and engage teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Hastings Direct's goals and how your skills align with their needs, particularly in customer service and team management.
Highlight Relevant Skills: In your application, emphasise your strong leadership and coaching skills. Provide examples of how you've successfully led teams in the past, especially in an insurance or sales environment.
Prepare for the Interview: Research common interview questions for leadership roles in the insurance sector. Be ready to discuss your approach to performance management and how you would foster a positive team culture at Hastings Direct.
How to prepare for a job interview at Vxplore
✨Showcase Your Leadership Skills
As a Claims Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on engagement and performance management. Highlight any specific strategies you've used to motivate your team and achieve operational goals.
✨Understand the Claims Process
Familiarise yourself with the claims process, especially in the context of non-fault third-party claims. Be ready to discuss how you would ensure excellent customer journeys and manage indemnity spend effectively. This knowledge will show your commitment to the role and the company’s objectives.
✨Prepare for Behavioural Questions
Expect behavioural questions that assess your problem-solving and interpersonal skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, providing clear examples of how you've handled challenges in previous roles, particularly in insurance or sales environments.
✨Emphasise Collaboration
Collaboration is key in this role, so be prepared to discuss how you've worked with various stakeholders in the past. Share examples of successful collaborations that led to process improvements or enhanced customer satisfaction, showcasing your ability to work well within a team and across departments.
