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- Tasks: Lead operations teams and ensure efficient query resolution across various retail channels.
- Company: Join VWFS UK, a leader in innovative mobility solutions.
- Benefits: Enjoy a competitive salary, bonus potential, pension contributions, and extensive benefits.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Strong leadership, operational management, and excellent communication skills required.
- Other info: Access to professional development and mentoring opportunities to boost your career.
The predicted salary is between 34080 - 40896 £ per year.
About The Role
SALARY: From £34,080 pa dependent on experience
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 20% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Permanent
CLOSING DATE: 12/11/2025 We reserve the right to close the advert earlier If we receive a high volume of applications.
We’re looking for a Retail Operations Manager to lead the operations teams across New, Used, Renewals, Aftersales, Broker, Commit to Purchase (CtP), and Retail Contract Hire (RCH) channels within the Retail Sales Department.
This high-impact role will be key to delivering efficient operational support and expert query resolution for Volkswagen Group Retailers, Brokers, Brand stakeholders, and VWFS UK Sales teams—driving service excellence and operational consistency.
What you’ll be doing:
- Lead and develop a team of specialists and advisors to ensure efficient query resolution.
- Manage daily operations, workflow, and resource allocation across Retail channels.
- Act as escalation point for Retailer, Broker, Sales, and Brand queries.
- Oversee Salesforce case management and drive continuous improvement.
- Support cross-functional projects, reporting, and departmental representation.
- Maintain compliance documentation and manage annual updates.
- Collaborate to improve operational efficiency and redirect non-retail queries.
- Identify and support retailer development needs with RDCs.
- Deliver onboarding assets for new retailer staff to maintain service standards.
- Stay up to date with FCA, CCA, and Consumer Duty regulations to ensure good customer outcomes.
What you’ll bring:
You’ll be a confident and proactive leader with a strong background in operational management, stakeholder engagement, and team development.
You’ll have a focus on delivering excellent customer outcomes, driving continuous improvement, and resolving complex queries efficiently. With the ability to analyse performance, manage change, and collaborate across functions.
Essential experience & skills
- Strong leadership and team development experience.
- Proven stakeholder and relationship management skills.
- Excellent communication and presentation abilities.
- Customer-focused with a track record of service delivery.
- Operational and workflow management expertise.
- Analytical mindset with problem-solving skills.
- Experience in process improvement and change delivery.
- Knowledge of financial services and automotive retail environments.
- Proficient in Salesforce, Tableau, MS Office, and other sales tools.
- Understanding of relevant systems (ConnectOnline, CMS, SAP FI).
- Familiarity with FCA, CCA, and Consumer Duty regulations.
What’s in it for you?
Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehiclesplus car insurance.
OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
About Us
Why join VWFS UK?
Our mission is straight forward; we want to be \’The Key to Mobility\’. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we\’ve identified and you think you can bring value to the role, we\’d love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
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Retail Operations Manager employer: Vwfscareers
Contact Detail:
Vwfscareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive and financial services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their operations and recent news. This will help you tailor your answers and show that you’re genuinely interested in the role and the company.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your leadership experience and problem-solving skills, as these are key for the Retail Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Manager role. Highlight your leadership experience and operational management skills, as these are key for us. Use specific examples that showcase your ability to drive service excellence and resolve complex queries.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your experience with stakeholder engagement and how you can contribute to improving operational efficiency at VWFS UK.
Showcase Your Skills: Don’t forget to highlight your proficiency in Salesforce and other relevant tools. We love candidates who can demonstrate their analytical mindset and problem-solving skills, so make sure to include any relevant achievements or projects.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Vwfscareers
✨Know Your Stuff
Make sure you’re well-versed in the specifics of retail operations and the automotive industry. Brush up on FCA, CCA, and Consumer Duty regulations, as these will likely come up during your interview. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and managed operations in previous roles. Think about specific challenges you faced and how you overcame them. This will demonstrate your capability to lead and develop a team effectively, which is crucial for this position.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various situations, especially around query resolution and stakeholder management. Practise answering scenario-based questions, focusing on your analytical mindset and problem-solving skills. This will help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.