VWFS UK is seeking a Speech Analytics Manager to lead the Genesys analytics capability, turning customer interactions into actionable insights. You will help identify risks, reduce friction, and improve customer journeys across multiple VWFS teams.
The role requires strategic thinking, governance discipline, and strong collaboration with Compliance, Audit and Product teams to shape analytics roadmaps and drive improved outcomes.
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Speech Analytics Lead: Customer Insights & Compliance employer: VWFS
VWFS is an excellent employer that fosters a collaborative and innovative work culture, providing undergraduate students with the opportunity to gain invaluable hands-on experience in accounting controls. Located in Milton Keynes, the hybrid working model allows for flexibility while you develop essential skills in financial reporting and data analysis, all within a supportive team environment that prioritises employee growth and meaningful contributions to real business outcomes.
