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For Companies At a Glance
- Tasks: Lead collections efforts and support customers while coaching your team to success.
- Company: Join VWFS, a leader in innovative mobility solutions.
- Benefits: Enjoy competitive pay, bonuses, pension contributions, and comprehensive health benefits.
- Other info: Embrace a diverse workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers navigate their financial journeys.
- Qualifications: Experience in collections and strong communication skills are essential.
The predicted salary is between 27422 - 27422 £ per year.
About The Role
Salary: Starting from £27,422 pa dependent on experience
Location: Brunswick Court, Milton Keynes
Hybrid Working: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role.
Hours / Contract Type: Full time Fixed term and Permanent available, 35 hours per week
Closing Date: 10/05/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
We're looking for a Senior Collections and Recoveries Advisor to act as a Subject Matter Expert within the department, supporting colleagues in becoming experts within their role, whilst spending around 50% of time directly supporting customers themselves. This specialist role will be instrumental in assessing our customer's individual circumstances in order to resolve overall VWFS arrears levels while ensuring our regulatory and customer commitments are achieved.
What you'll be doing:
- Take full ownership and use initiative to resolve customer arrears within first contact resolution and deliver a personal service
Senior Collections Advisor employer: VWFS
Contact Detail:
VWFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior Collections Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to collections and recoveries. Role-play with a friend or use online resources to get comfortable discussing your experience and how you handle difficult conversations.
✨Tip Number 3
Showcase your expertise! When you get the chance to chat with potential employers, highlight your knowledge of relevant legislation and your experience in managing vulnerable customers. This will set you apart as a true subject matter expert.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Collections Advisor role. Highlight your relevant experience in collections and recoveries, and don’t forget to showcase your customer service skills. We want to see how you can make VWFS easy to do business with!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your understanding of collections legislation and your ability to manage vulnerable customers. Let us know what makes you tick!
Showcase Your Communication Skills: Strong communication is key for this role, so make sure to highlight your skills in your application. Whether it's through your CV or cover letter, show us how you've effectively communicated with customers and colleagues in the past. We love a good storyteller!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the VWFS family. Don’t miss out on this opportunity!
How to prepare for a job interview at VWFS
✨Know Your Stuff
Make sure you brush up on your knowledge of collections and recoveries. Understand the relevant legislation like TCF, FCA, and FOS. Being able to discuss these confidently will show that you're not just a candidate, but a potential subject matter expert.
✨Showcase Your Coaching Skills
Since this role involves coaching others, think about examples from your past where you've successfully trained or supported colleagues. Be ready to share how you can help new Advisors develop their skills and manage difficult conversations.
✨Demonstrate Empathy
This position requires managing vulnerable customers, so be prepared to discuss how you approach sensitive situations. Share specific examples of how you've handled difficult conversations with empathy and professionalism in the past.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the hybrid working model, and how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.