Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead collections efforts and support customers while coaching your team to success.
- Company: Join VWFS, a leader in innovative mobility solutions.
- Benefits: Enjoy competitive salary, bonuses, pension contributions, and extensive health benefits.
- Other info: Embrace a diverse workplace with opportunities for professional growth and development.
- Why this job: Make a real impact by helping customers navigate their financial journeys.
- Qualifications: Experience in collections and strong communication skills are essential.
The predicted salary is between 27422 - 27422 £ per year.
About The Role
Salary: Starting from £27,422 pa dependent on experience
Location: Brunswick Court, Milton Keynes
Hybrid Working: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
Hours / Contract Type: Full time Fixed term and Permanent available, 35 hours per week
Closing Date: 10/05/2026
We reserve the right to close the advert earlier if we receive a high volume of applications.
We're looking for a Senior Collections and Recoveries Advisor to act as a Subject Matter Expert within the department. Supporting colleagues in becoming experts within their role, whilst spending around 50% of time directly supporting customers themselves. This specialist role will be instrumental in assessing our customer's individual circumstances in order to resolve overall VWFS arrears levels while ensuring our regulatory and customer commitments are achieved.
What you'll be doing
- Take full ownership and use initiative to resolve customer arrears within first contact resolution and deliver a personal service
Senior Collections Advisor in Milton Keynes employer: VWFS
Contact Detail:
VWFS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections Advisor in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research VWFS and understand their mission, values, and the specifics of the Senior Collections Advisor role. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on demonstrating your negotiation skills and how you handle difficult conversations, as these are key for the role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Senior Collections Advisor in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Collections Advisor role. Highlight your relevant experience in collections and recoveries, and don’t forget to showcase your customer service skills. We want to see how you can make VWFS easy to do business with!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your understanding of collections legislation and your ability to manage vulnerable customers. Let us know why you’re excited about joining our team!
Showcase Your Communication Skills: Strong communication is key for this role, so make sure to highlight your skills in your application. Whether it's through your CV or cover letter, show us how you've effectively communicated with customers and colleagues at all levels. We love seeing those negotiation and active listening skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at VWFS
✨Know Your Stuff
Make sure you brush up on your knowledge of collections and recoveries. Familiarise yourself with relevant legislation like TCF, FCA, and FOS. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Coaching Skills
Since this role involves coaching others, think of examples where you've successfully trained or supported colleagues in the past. Be ready to share how you approach difficult conversations and help others improve their skills.
✨Demonstrate Empathy
As a Senior Collections Advisor, you'll be dealing with vulnerable customers. Prepare to discuss how you handle sensitive situations and ensure that you can convey empathy and understanding during your interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the challenges they face, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.