At a Glance
- Tasks: Manage and optimise insurance products while ensuring compliance and delivering excellent customer experiences.
- Company: Join VWFS UK, a leader in innovative mobility solutions.
- Benefits: Enjoy a competitive salary, bonus potential, pension contributions, and extensive professional development opportunities.
- Other info: Hybrid working model with a focus on personal growth and inclusivity.
- Why this job: Make a real impact in the insurance industry and help shape the future of mobility.
- Qualifications: Experience in insurance with strong leadership and communication skills required.
The predicted salary is between 58732 - 58732 £ per year.
About The Role
SALARY: From £58,732.00 pa dependent on experience
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full time permanent 35 hours per week
CLOSING DATE: 17/11/26
We’re looking for an Insurance Business Manager to take responsibility for the management and performance of a defined portfolio of products, initially focusing on our warranty products. VWFS offers a broad range of insurance and warranty products, and the portfolio managed by this role may change over time. In this fast-paced, technical role, you’ll play a key part in ensuring our products perform well and remain compliant.
What you'll be doing:
- Be the product expert, using your technical knowledge to provide insight, guidance and support to colleagues across the business.
- Manage key relationships with insurers, administrators and other third-party suppliers, acting as a main point of contact, reviewing performance and driving strong service delivery.
- Lead the day-to-day management of your product portfolio, resolving queries and referrals, overseeing invoices and ensuring products and processes operate effectively.
- Own supplier contracting and commercial negotiations, working with Legal on contracts, amendments and renewals, and negotiating administration fees, insurance services and relevant risk premiums.
- Maintain strong product governance and compliance, leading product reviews, supporting committees and audits, reviewing procedures and overseeing audits of insurance partners.
- Own product reporting, forecasting and financial performance, ensuring management information is accurate, reconciling income and tracking results against plan.
- Manage portfolio budgets and financial planning, leading planning rounds and subsequent reforecasting activity.
- Champion a high-quality customer experience, using call listening, claims and complaint reviews to identify opportunities to improve customer outcomes.
- Provide clear performance and compliance updates to the Insurance management team, highlighting key activity, results, risks and priorities.
- Drive operational and process improvements with insurers and administrators to improve efficiency, control and customer outcomes.
- Manage insurance and risk‑transfer arrangements, including relationships with relevant insurance partners and the Group’s captive insurer, where applicable.
- Coordinate pricing reviews for VWG-funded warranty products, partnering with internal stakeholders and insurance providers to deliver appropriate pricing.
- Support product development and change, working with the Channel Manager to enhance existing products and contributing to projects and new initiatives.
What you’ll bring:
- You’ll be an experienced insurance professional with an excellent working knowledge of the insurance industry, gained across a range of technical, development and operational roles.
- You’ll bring strong leadership skills, with the ability to engage and influence suppliers to deliver agreed outcomes.
Essential experience & skills:
- Experience in supplier management, contract management, management information analysis, forecasting, drafting procedures and presenting business updates to senior management.
- A CII qualification - ideally Dip CII or ACII - considered alongside relevant experience. If not already qualified to at least Dip CII level, you’ll have the ambition to work towards it.
- Commercial awareness and knowledge of compliance requirements, including Consumer Duty and GDPR.
- Strong communication skills, with the ability to engage different audiences and adapt your approach.
- Effective influencing and negotiation skills, supported by good problem-solving abilities.
- Confident using Excel, PowerPoint and Word to at least an intermediate level.
What’s in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
- We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career.
- We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
About Us
Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
Insurance Business Manager in Milton Keynes employer: VWFS
VWFS is an excellent employer that fosters a collaborative and innovative work culture, providing undergraduate students with the opportunity to gain invaluable hands-on experience in accounting controls. Located in Milton Keynes, the hybrid working model allows for flexibility while you develop essential skills in financial reporting and data analysis, all within a supportive team environment that prioritises employee growth and meaningful contributions to real business outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Business Manager in Milton Keynes
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like VWFS). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like VWFS. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Business Manager in Milton Keynes
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at VWFS.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at VWFS. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at VWFS
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at VWFS to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at VWFS, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding VWFS's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
