VWFS UK is seeking a Customer Quality Assurance Analyst in Milton Keynes to ensure top-quality customer outcomes across Services, Collections & Recoveries, and Resolutions. You will review customer journeys, identify risks, and drive improvements in collaboration with the insights teams.
The role emphasizes regulatory compliance (FCA), cross-functional teamwork, and coaching of staff to strengthen process knowledge. Hybrid working with 60% in-office presence is required.
#J-18808-Ljbffr
Hybrid Customer Quality Analyst | QA & Compliance Focus in Milton Keynes employer: VWFS
VWFS is an excellent employer that fosters a collaborative and innovative work culture, providing undergraduate students with the opportunity to gain invaluable hands-on experience in accounting controls. Located in Milton Keynes, the hybrid working model allows for flexibility while you develop essential skills in financial reporting and data analysis, all within a supportive team environment that prioritises employee growth and meaningful contributions to real business outcomes.
