Insurance Business Manager in Milton Keynes

CLOSING DATE: 17/11/26 We reserve the right to close the advert earlier If we receive a high volume of applications. We're looking for an Insurance Business Manager to take responsibility for the management and performance of a defined portfolio of products, initially focusing on our warranty products. VWFS offers a broad range of insurance and warranty products, and the portfolio managed by this role may change over time. In this fast-paced, technical role, you’ll play a key part in ensuring our products perform well and remain compliant.

What you'll be doing:

• Be the product expert, using your technical knowledge to provide insight, guidance and support to colleagues across the business.
• Manage key relationships with insurers, administrators and other third-party suppliers, acting as a main point of contact, reviewing performance and driving strong service delivery.
• Lead the day-to-day management of your product portfolio, resolving queries and referrals, overseeing invoices and ensuring products and processes operate effectively.
• Own supplier contracting and commercial negotiations, working with Legal on contracts, amendments and renewals, and negotiating administration fees, insurance services and relevant risk premiums.
• Maintain strong product governance and compliance, leading product reviews, supporting committees and audits, reviewing procedures and overseeing audits of insurance partners.
• Own product reporting, forecasting and financial performance, ensuring management information is accurate, reconciling income and tracking results against plan.
• Manage portfolio budgets and financial planning, leading planning rounds and subsequent reforecasting activity.
• Champion a high-quality customer experience, using call listening, claims and complaint reviews to identify opportunities to improve customer outcomes.
• Provide clear performance and compliance updates to the Insurance management team, highlighting key activity, results, risks and priorities.
• Drive operational and process improvements with insurers and administrators to improve efficiency, control and customer outcomes.
• Manage insurance and risk-transfer arrangements, including relationships with relevant insurance partners and the Group's captive insurer, where applicable.
• Coordinate pricing reviews for VWG-funded warranty products, partnering with internal stakeholders and insurance providers to deliver appropriate pricing.
• Support product development and change, working with the Channel Manager to enhance existing products and contributing to projects and new initiatives.

You'll be an experienced insurance professional with an excellent working knowledge of the insurance industry, gained across a range of technical, development and operational roles.

You’ll bring strong leadership skills, with the ability to engage and influence suppliers to deliver agreed outcomes.

Essential experience & skills

• Experience in supplier management, contract management, management information analysis, forecasting, drafting procedures and presenting business updates to senior management.
• A CII qualification - ideally Dip CII or ACII - considered alongside relevant experience. If not already qualified to at least Dip CII level, you’ll have the ambition to work towards it.
• Commercial awareness and knowledge of compliance requirements, including Consumer Duty and GDPR.
• Strong communication skills, with the ability to engage different audiences and adapt your approach.
• Effective influencing and negotiation skills, supported by good problem-solving abilities.
• Confident using Excel, PowerPoint and Word to at least an intermediate level.

Why join VWFS UK?

You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we’d love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

What's in it for you?

• Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
• Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
• Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
• Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
• We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career.
• We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.