At a Glance
- Tasks: Help resolve customer complaints and ensure timely, clear responses.
- Company: Join a dynamic team at VWFS focused on customer mobility solutions.
- Benefits: Enjoy a competitive salary, bonus, pension contributions, and car schemes.
- Other info: Inclusive workplace with opportunities for professional growth and development.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer service experience and strong attention to detail are essential.
The predicted salary is between 27000 - 33000 £ per year.
We're looking for a Customer Resolutions Executive to join our team, helping us review and resolve customer objections and complaints and ensuring our customers receive clear, timely and appropriate responses.
This customer-focused and fast-paced role will be instrumental in helping us deliver the right outcomes for our customers.
You'll review information provided by customers against our internal systems, investigate individual cases and use the evidence available to determine whether the correct decision has been made.
You'll also support the resolution of scheme-related and general customer complaints, including preparing final response letters.
Responsibilities
- Reviewing customer objections and the evidence provided, cross-referencing information across different internal systems.
- Investigating individual cases to understand the wider picture and help determine the appropriate customer outcome.
- Managing scheme-related and general customer complaints and providing clear responses to customers.
- Preparing final response letters following the investigation of customer complaints.
- Managing and prioritising your workload effectively to provide prompt, high-quality responses while meeting regulatory deadlines.
You'll be someone who genuinely cares about delivering a positive customer experience and enjoys getting into the detail to understand and resolve an issue.
You'll be comfortable working across different systems and sources of information, balancing different priorities and keeping the bigger picture in mind.
You'll also be a team player who enjoys getting involved and contributing to a supportive team environment.
Essential experience & skills
- Previous customer service experience with a strong customer focus.
- Strong attention to detail and an ability to investigate and cross-reference information accurately.
- An understanding of regulation and previous experience within financial services would be useful, but are not essential.
- Ability to learn quickly and work confidently across different systems.
- Strong organisation and prioritisation skills, with the ability to manage different workloads effectively.
- Ability to balance quality and productivity, providing timely responses and working to required deadlines.
You'll have the opportunity to make a difference by helping us to achieve our mission.
Our mission is straight forward; we want to be 'The Key to Mobility'.
That means we make getting from A-to-B as easy and simple for as many people as possible.
To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing.
We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification.
If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates.
Diversity, Equity & Inclusion isn't just a statement for us, we encourage and aspire for all our colleagues to be their 100% self.
If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
What's in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%).
- VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes
- Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance
- Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
We invest in our people and are passionate about driving development.
You'll have access to Linked In Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career.
We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
Customer Resolutions Executive in Milton Keynes employer: Vwfs Uk
As a Commercial Development Manager in Milton Keynes, you will thrive in a dynamic work culture that prioritises innovation and collaboration. Our company offers competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that you can make a meaningful impact while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolutions Executive in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vwfs Uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vwfs Uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Resolutions Executive in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vwfs Uk:Your cover letter is your chance to shine! Tell us why you want to work at Vwfs Uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vwfs Uk!
How to prepare for a job interview at Vwfs Uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
