Customer Quality Analyst - Milton Keynes - £27,422.4 A Year

Customer Quality Analyst - Milton Keynes About The Role SALARY:From 27,422.40 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full-Time Fixed Term Contract until 30/09/2027, 35 hours per week CLOSING DATE: 01/10/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. Are you passionate about delivering exceptional customer outcomes and driving continuous improvement? Were looking for a Customer Quality Assurance Analyst to play a key role in ensuring our Customer Operations meet the highest standards of quality, compliance, and customer satisfaction. In this high-impact role, youll be responsible for reviewing customer outcomes and operational processes across core areas and outsourced partners, including Customer Services, Collections we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity