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- Tasks: Provide IT support for office equipment and troubleshoot desktop issues.
- Company: Global merchant bank in the heart of Mayfair, investing in tech and media.
- Benefits: Competitive hourly rate and experience in a fast-paced corporate environment.
- Why this job: Join a close-knit team and gain valuable experience in a dynamic setting.
- Qualifications: Experience in IT support and familiarity with Windows and Microsoft 365.
- Other info: Opportunity for ongoing work with potential for longer-term placement.
The predicted salary is between 11 - 15 £ per hour.
Temp, ongoing
Competitive hourly rate
Mayfair
ASAP start
About the Client: We've just taken on a brilliant temp IT support role for a global merchant bank based in Berkley Square, Mayfair. Our client invests in tech, media and telecom and are looking for someone to join in a temp capacity on an ongoing basis.
About the Role:
- Deliver 'break-fix' support for office equipment (laptops, managed iPhones, peripheral items such as workstation setup hardware)
- Provide fundamental desktop troubleshooting to users (Windows assistance, Microsoft 365 applications, Adobe, Web, firmware/driver upgrades)
- Support IT Manager with on-site user administration through Active Directory and Azure/Entra
- Act as liaison between users and IT Manager for additional remote troubleshooting handled by IT Manager during ET business hours (email release from security gateway, third-party application management, vendor correspondence, etc.)
The successful candidate will have:
- Demonstrable experience in a similar role.
- Experience supporting company executives.
- Ideally experience working in a regulated sector - finance would be preferable.
Additional details:
- Standard hours are 9am - 6pm
- This is a fully office-based role
- This role could last anywhere from 3 days to 1 month. This will depend on additional internal conversations around a longer-term replacement.
- Holiday closure from December 24th - January 2nd
- Competitive hourly rate (based on experience).
- The opportunity to work in a busy, fast-paced, corporate setting in a collaborative, close-knit team.
If this sounds like the opportunity for you, please apply today!
IT Support employer: VWA (Victoria Wall Associates)
Contact Detail:
VWA (Victoria Wall Associates) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might have insights into roles like this one. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you’ve solved tech issues, especially with Windows and Microsoft 365. We want to see how you think on your feet!
✨Tip Number 3
Show off your soft skills! Being able to communicate effectively with users and the IT Manager is key. Practice explaining complex tech concepts in simple terms – it’ll make you stand out as a candidate who can bridge the gap between tech and non-tech folks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support role. Highlight your experience with desktop troubleshooting, especially with Windows and Microsoft 365 applications. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this temp role. Mention any relevant experience in finance or regulated sectors, as that’ll catch our eye.
Showcase Your Communication Skills: Since you'll be liaising between users and the IT Manager, it's important to demonstrate your communication skills. In your application, mention any experiences where you’ve effectively communicated technical issues to non-technical users.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at VWA (Victoria Wall Associates)
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows, Microsoft 365, and any other software mentioned in the job description. Be ready to discuss specific troubleshooting scenarios you've handled in the past.
✨Showcase Your Communication Skills
As you'll be acting as a liaison between users and the IT Manager, it's crucial to demonstrate your ability to communicate effectively. Prepare examples of how you've successfully communicated technical issues to non-technical users.
✨Understand the Company Culture
Research the global merchant bank's values and work culture. Being able to align your answers with their corporate ethos will show that you're not just a tech whiz but also a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like a user struggling with a laptop issue or needing urgent support. Think through your approach and be ready to explain your thought process clearly.
