At a Glance
- Tasks: Lead a dynamic retail team and create unforgettable customer experiences.
- Company: Vuori, a vibrant brand redefining athletic apparel with a casual twist.
- Benefits: Health insurance, generous discounts, wellness perks, and a pension scheme.
- Other info: Opportunity for personal growth in an inclusive and supportive workplace.
- Why this job: Join a fun, fast-paced environment and inspire others while growing personally.
- Qualifications: Strong leadership, customer service skills, and a passion for fashion.
The predicted salary is between 28800 - 43200 £ per year.
Vuori is re‑defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.
The role of Retail Store Manager at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori’s standards in retail sales and customer experiences.
What you’ll get to do:
- Create an unforgettable customer experience.
- Work with the sales team to ensure each customer receives the best experience possible.
- Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
- Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
- Forge lasting relationships with customers by contacting them to follow up on purchases, new product and replenishment and invite them to upcoming events.
- Be knowledgeable on what’s new and what’s selling well and share with both the customer and team.
Be the business:
- Motivate sales team and achieve sales goals in a team-based commission environment.
- Seek new product knowledge in the broader fashion landscape and active‑wear specifically to serve as an expert for the customer.
- Lead the team in the completion of projects while keeping the focus on customer experience.
- Communicate inventory needs to support the business goal.
Leadership/Ownership:
- Lead the processing of all shipments of product, as well as inventory management.
- Work with Regional Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
- Lead the team in daily maintenance of store including restocking product, maintaining visual merchandising, re-ticketing and cleaning.
- Utilize the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
- Under the guidance of the Regional Manager, encourage employees to give 100%, adhere to punctuality and role responsibilities at all times.
Qualifications Who you are:
- Available morning and/or evening, work 9 hour shifts, 5 days/week, available at least 1 weekend day.
- Must be a leader in punctuality and attendance, adhering to scheduled shifts.
- Ability to develop relationships with customers and colleagues.
- A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
- Ability to prioritize multiple tasks in a fast‑paced environment.
- Ability to quickly learn new procedures and processes.
- Strong organizational skills and follow through skills.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability and initiative.
- Eager to develop new skills and responsive to feedback.
Additional Information Our investment in you:
- Health Insurance
- Generous Vuori Discount & Industry Perks
- Wellness & Fitness benefits
- Pension Scheme
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.
Retail Store Manager (Bicester Village) employer: Vuori
At Vuori, we are not just redefining athletic apparel; we are creating a vibrant and inclusive work environment that champions personal growth and success. As a Retail Store Manager in the dynamic setting of Bicester Village, you will lead a passionate team dedicated to delivering exceptional customer experiences while enjoying generous benefits like health insurance, wellness perks, and a significant employee discount. Join us to inspire others and thrive in a culture that values creativity, enthusiasm, and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager (Bicester Village)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Vuori's mission and values. This way, you can show how your personal style aligns with their active coastal California vibe.
✨Tip Number 2
Practice your people skills! Since the role is all about creating unforgettable customer experiences, think of examples where you've gone above and beyond for customers in the past. We want to hear those stories!
✨Tip Number 3
Show your leadership chops! Be ready to discuss how you've motivated a team or handled challenges in a fast-paced environment. Vuori loves a proactive approach, so let that shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Store Manager (Bicester Village)
Some tips for your application 🫡
Show Your Passion for the Brand:When you're writing your application, let your love for Vuori shine through! Share why you’re excited about our athletic apparel and how it aligns with your lifestyle. We want to see that enthusiasm for our brand and what we stand for.
Highlight Your Customer Service Skills:Make sure to emphasise your experience in creating unforgettable customer experiences. Talk about how you've built relationships with customers in the past and how you can bring that same energy to our team. We value those connections!
Be Specific About Your Leadership Experience:If you've led a team before, don’t hold back! Share specific examples of how you motivated your team and achieved sales goals. We’re looking for someone who can inspire others and keep the focus on customer experience, so show us what you've got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Plus, it shows you’re serious about joining the Vuori family!
How to prepare for a job interview at Vuori
✨Know the Brand Inside Out
Before your interview, dive deep into Vuori's brand values and product lines. Understand their unique blend of athletic and casual wear, and be ready to discuss how you can embody and communicate these values to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you created memorable customer interactions. Highlight how you’ve built relationships and handled challenges, as this role is all about forging connections and ensuring a fantastic customer experience.
✨Demonstrate Leadership Qualities
Think of instances where you've led a team or project. Be ready to share how you motivated others, achieved goals, and maintained a positive atmosphere. Vuori values leadership, so showing your ability to inspire and guide a team will set you apart.
✨Be Ready for a Fast-Paced Environment
Since the retail environment at Vuori is high-energy, prepare to discuss how you manage multiple tasks efficiently. Share strategies you use to stay organised and focused, especially during busy periods, to show you can thrive in their dynamic setting.
