At a Glance
- Tasks: Create unforgettable customer experiences and lead the sales team in a vibrant retail environment.
- Company: Vuori, a brand redefining athletic apparel with a casual California vibe.
- Benefits: Generous discounts, wellness perks, pension scheme, and competitive hourly pay.
- Other info: Opportunity for personal growth in a fast-paced, supportive environment.
- Why this job: Join a fun, energetic team and inspire customers while developing your leadership skills.
- Qualifications: Customer service expertise, strong communication skills, and a passion for activewear.
The predicted salary is between 13 - 16 £ per hour.
Vuori is re‑defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.
The role of our 32‑Hour Key Holder at Vuori is to forge connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori’s standards in retail sales and customer experiences. The Key Holder is a key part of the store team and as such is responsible for opening and closing the store, as well as duties such as reporting KPI’s when required.
What you’ll get to do
- Create an unforgettable customer experience.
- Work with the sales team to ensure each customer receives the best experience possible.
- Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
- Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
- Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
- Be knowledgeable on what’s new and what’s selling well and share with both the customer and team.
- Be the business
- Lead the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in.
- Motivate the sales team and achieve sales goals in a team-based commission environment.
- Seek new product knowledge in the broader fashion landscape and active‑wear specifically to serve as an expert for the customer.
- Lead the team in the completion of projects while keeping the focus on customer experience.
- Communicate inventory needs to support the business goal.
- Leadership/Ownership
- Work with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
- Lead the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
- Utilize the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
- Under the guidance of the Retail Store Manager, encourage employees to give 100%, adhere to punctuality and role responsibilities at all times.
Qualifications
- Available morning and/or evening, work 9 hour shifts, available at least 1 weekend day.
- Must be a leader in punctuality and attendance, adhering to scheduled shifts.
- Ability to develop relationships with customers and colleagues.
- A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
- Ability to prioritize multiple tasks in a fast‑paced environment.
- Ability to quickly learn new procedures and processes.
- Strong organizational skills and follow through skills.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability and initiative.
- Eager to develop new skills and responsive to feedback.
Additional Information
At Vuori, we’re proud to offer the following to our employees:
- Generous Vuori Discount & Industry Perks
- Wellness & Fitness benefits
- Pension Scheme
- The hourly range for this role is £13.50ph, plus team pooled commission.
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.
Key Holder (24hrs, Covent Garden) in London employer: Vuori
At Vuori, we pride ourselves on being an exceptional employer that values both our team and our customers. Located in the vibrant London area, we foster a dynamic work culture that encourages personal growth and development, offering numerous opportunities for career advancement. Our commitment to creating unforgettable customer experiences is matched by our dedication to employee well-being, making Vuori a rewarding place to work for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Key Holder (24hrs, Covent Garden) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Vuori, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Vuori!
We think you need these skills to ace Key Holder (24hrs, Covent Garden) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Vuori, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Vuori and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Vuori that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Vuori
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
