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- Tasks: Lead the sales team and create unforgettable customer experiences in a vibrant retail environment.
- Company: Vuori, a brand redefining athletic apparel with a fun, active lifestyle vibe.
- Benefits: Health insurance, pension plan, generous discounts, and wellness perks.
- Why this job: Join a dynamic team and inspire customers while developing your leadership skills.
- Qualifications: Strong customer service skills and ability to thrive in a fast-paced environment.
- Other info: Opportunity for personal growth and success in a supportive workplace.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Company Description
Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose...while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.
Job Description
The role of Retail Assistant Store Manager at Vuori is to help the Retail Store Manager lead the retail sales team by forging connections with customers while communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook. Also encouraging the team on how to maintain Vuori's standards in retail sales and customer experiences.
What you’ll get to do:
- Create an unforgettable customer experience.
- Work with the sales team to ensure each customer receives the best experience possible.
- Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
- Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
- Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
- Be knowledgeable on what’s new and what’s selling well and share with both the customer and team.
Be the business:
- Lead the team on the day to day operations of the store when the Store Manager is not in.
- Motivate the sales team and achieve sales goals in a team-based commission environment.
- Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
- Lead the team in the completion of projects while keeping the focus on customer experience.
- Communicate inventory needs to support the business goal.
Leadership/Ownership:
- Assist the Store Inventory Lead in the processing of all shipments of product, as well as inventory management.
- Work with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
- Lead the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
- Utilize the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
- Under the guidance of the Retail Store Manager, encourage employees to give 100%, adhere to punctuality and role responsibilities at all times.
Operations:
- Complete weekly manual restock and send report to inventory management.
- Complete weekly cycle counts.
- Assist in processing weekly shipments.
- Ensure all store supplies are stocked and communicate needs on a monthly basis.
- Process all online returns and defective products as needed and ship to the warehouse.
- Ensure all restock and destock is handled on a daily basis.
- Assist in keeping the backroom clean and bins organized.
- Manage the Aloha displays; refresh and restock weekly.
- Manage the mannequin refresh and checking one offs.
- Ensure all merchandising standards are happening on the floor.
Qualifications
Who you are:
- Available morning and/or evening, work 9 hour shifts, 5 days/week, available at least 1 weekend day.
- Must be a leader in punctuality and attendance, adhering to scheduled shifts.
- Ability to develop relationships with customers and colleagues.
- A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
- Ability to prioritise multiple tasks in a fast-paced environment.
- Ability to quickly learn new procedures and processes.
- Strong organisational skills and follow through skills.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability and initiative.
- Eager to develop new skills and responsive to feedback.
Additional Information
Our investment in you: At Vuori, we're proud to offer the following to our employees:
- Health Insurance
- Pension Plan
- Generous Vuori Discount & Industry Perks
- Wellness & Fitness benefits
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.
Retail Assistant Store Manager (Covent Garden) employer: Vuori, Inc
Contact Detail:
Vuori, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Store Manager (Covent Garden)
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Vuori's vibe. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer situations. Role-play with a friend or family member to get comfortable with your responses. Remember, it’s all about creating that unforgettable customer experience!
✨Tip Number 3
Show off your product knowledge! Brush up on the latest trends in activewear and be ready to discuss how Vuori's products fit into those trends. Being knowledgeable will not only impress your interviewers but also show your passion for the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Retail Assistant Store Manager (Covent Garden)
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Vuori shine through! Share why you love the brand and how its values resonate with you. This will help us see that you're not just looking for a job, but you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in customer service. We want to know how you've created memorable experiences for customers in the past. Use specific examples to show us how you can forge connections and handle any challenges that come your way.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Retail Assistant Store Manager role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it shows us that you're proactive and ready to take the next step in joining our vibrant team!
How to prepare for a job interview at Vuori, Inc
✨Know the Brand Inside Out
Before your interview, dive deep into Vuori's brand values and product offerings. Understand their unique blend of athletic wear and casual aesthetics. This knowledge will help you connect with the interviewers and demonstrate your enthusiasm for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've created memorable customer interactions. Highlight how you’ve handled challenges and built relationships, as this role is all about forging connections with customers and ensuring they have a fantastic experience.
✨Demonstrate Leadership Qualities
Think of instances where you've taken charge or motivated a team. Be ready to discuss how you can lead the sales team effectively, especially when the Store Manager is not around. Show that you’re proactive and can maintain high standards in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and Vuori's future plans. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values. Plus, it gives you a chance to engage in a meaningful conversation.