At a Glance
- Tasks: Serve as a trusted advisor, helping customers integrate and operationalise VulnCheck solutions.
- Company: Join VulnCheck, a leader in cybersecurity intelligence with a focus on customer success.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and customer advocacy.
- Why this job: Make a real impact in cybersecurity by helping clients optimise their security operations.
- Qualifications: 3+ years in a technical customer-facing role, strong knowledge of cybersecurity and scripting skills.
The predicted salary is between 60000 - 80000 £ per year.
About the Role
As a Technical Account Manager (TAM) at VulnCheck, you will serve as a trusted technical advisor to our existing customers, helping them successfully adopt, integrate, and operationalize VulnCheck intelligence across their security programs. This role is focused on driving customer outcomes, ensuring deployments are successful, integrations are effective, and customers realize ongoing value from VulnCheck’s solutions. You will work closely with Enterprise, MSSP, and Cyber Vendor customers across the EMEA geography, partnering with Security Operations, Vulnerability Management, Threat Intelligence, and Engineering teams to embed VulnCheck into day-to-day workflows.
Key Responsibilities
- Own the technical post-sales relationship for a portfolio of VulnCheck customers, serving as their primary point of contact for implementation and ongoing technical guidance.
- Lead customer onboarding, deployment, and adoption of VulnCheck solutions, ensuring successful integration into existing security tools, platforms, and workflows.
- Provide hands-on technical consulting to help customers operationalize VulnCheck data within SIEMs, TIPs, SOAR platforms, data lakes, and internal tooling.
- Design, build, and troubleshoot custom workflows, scripts, and integrations, leveraging VulnCheck APIs, SDKs, and datasets.
- Diagnose and resolve technical issues related to APIs, data fidelity, performance, and integration architecture.
- Deliver technical enablement through training sessions, architecture reviews, best-practice guidance, and ongoing optimization recommendations.
- Act as a customer advocate internally, collecting feedback, identifying product gaps, and collaborating with Product and Engineering teams to influence roadmap priorities.
- Support renewal and expansion efforts by ensuring customers achieve measurable value and maturity with VulnCheck over time.
Your Impact
Technical Account Managers at VulnCheck are product experts, implementation specialists, and long-term customer advocates. You will play a critical role in ensuring customers not only deploy VulnCheck successfully but also continuously evolve how they use our intelligence to improve detection, prioritization, and response. By deeply understanding customer environments and objectives, you will help turn VulnCheck from a data source into a core operational capability within their security stack.
How You’ll Make an Impact
- Accelerate customer time-to-value through structured onboarding and guided implementation.
- Help customers operationalize exploit and vulnerability intelligence across vulnerability management, SOC, threat intelligence, and IR workflows.
- Provide proactive technical guidance to optimize architectures, improve performance, and expand use cases.
- Partner with internal Account Teams, Product, and Engineering teams to ensure a seamless customer lifecycle.
- Enable customers to become self-sufficient power users of VulnCheck technology.
Candidate Requirements
- Deep understanding of the cybersecurity product landscape, with a strong focus on Vulnerability Management and Threat Intelligence.
- Strong working knowledge of incident response, SOC operations, and vulnerability management workflows, and how vulnerability intelligence supports each function.
- Proven ability to develop and maintain scripts in Python.
- Hands-on experience working with REST APIs and JSON-based data models.
- Experience building or rapidly learning integrations and workflows in platforms such as SIEM, SOAR, TIP or similar security tooling.
- Demonstrated experience providing technical mentorship, enablement, or customer guidance.
- 3+ years of experience in a customer-facing technical role within cybersecurity (e.g., Technical Account Manager, Customer Success Engineer, Post-Sales Engineer, or similar).
- Familiarity with the Go programming language is a plus.
Sr Technical Account Manager - UK (Cheltenham) employer: VulnCheck
VulnCheck is an exceptional employer that prioritises a supportive and collaborative work culture, offering unlimited PTO and comprehensive healthcare coverage to ensure employee well-being. With a strong focus on professional development and career advancement opportunities, particularly in the fast-growing field of cybersecurity, employees are encouraged to innovate and grow within a transparent environment. The remote-friendly setup allows for flexibility while being primarily based in Cheltenham, UK, making it an ideal workplace for those seeking meaningful and impactful contributions in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sr Technical Account Manager - UK (Cheltenham)
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including VulnCheck, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through VulnCheck
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at VulnCheck. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Sr Technical Account Manager - UK (Cheltenham)
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at VulnCheck insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to VulnCheck that you’re committed to staying ahead in the game.
How to prepare for a job interview at VulnCheck
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at VulnCheck to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at VulnCheck.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
