At a Glance
- Tasks: Support customers in adopting and integrating VulnCheck's cybersecurity solutions.
- Company: Join a fast-growing cybersecurity company focused on vulnerability intelligence.
- Benefits: Competitive salary, unlimited PTO, remote-friendly, and professional development opportunities.
- Other info: Collaborative culture with opportunities for career advancement.
- Why this job: Make a real impact in cybersecurity while helping organisations stay ahead of threats.
- Qualifications: 3+ years in a technical customer-facing role with cybersecurity experience.
The predicted salary is between 56700 - 69300 £ per year.
About VulnCheck
VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. Our platform delivers early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats.
About the Role
As a Technical Account Manager (TAM) at VulnCheck, you will serve as a trusted technical advisor to our existing customers, helping them successfully adopt, integrate, and operationalize VulnCheck intelligence across their security programs. Technical Account Managers at VulnCheck are product experts, implementation specialists, and long-term customer advocates. This role is focused on driving customer outcomes, ensuring deployments are successful, integrations are effective, and customers realize ongoing value from VulnCheck’s solutions. By deeply understanding customer environments and objectives, you will help turn VulnCheck from a data source into a core operational capability within their security stack. You will work closely with Enterprise, MSSP, and Cyber Vendor customers across the EMEA geography, partnering with Security Operations, Vulnerability Management, Threat Intelligence, and Engineering teams to embed VulnCheck into day-to-day workflows. You will play a critical role in ensuring customers not only deploy VulnCheck successfully but also continuously evolve how they use our intelligence to improve detection, prioritization, and response. VulnCheck is prioritizing candidates located in the Greater Cheltenham area, as the position will require onsite customer visits as needed.
What You'll Do
- Own the technical post-sales relationship for a portfolio of VulnCheck customers, serving as their primary point of contact for implementation and ongoing technical guidance.
- Lead customer onboarding, deployment, and adoption of VulnCheck solutions, ensuring successful integration into existing security tools, platforms, and workflows.
- Provide hands-on technical consulting to help customers operationalize VulnCheck data within SIEMs, TIPs, SOAR platforms, data lakes, and internal tooling.
- Design, build, and troubleshoot custom workflows, scripts, and integrations, leveraging VulnCheck APIs, SDKs, and datasets.
- Diagnose and resolve technical issues related to APIs, data fidelity, performance, and integration architecture.
- Deliver technical enablement through training sessions, architecture reviews, best-practice guidance, and ongoing optimization recommendations.
- Act as a customer advocate internally, collecting feedback, identifying product gaps, and collaborating with Product and Engineering teams to influence roadmap priorities.
- Support renewal and expansion efforts by ensuring customers achieve measurable value and maturity with VulnCheck over time.
- Accelerate customer time-to-value through structured onboarding and guided implementation.
- Help customers operationalize exploit and vulnerability intelligence across vulnerability management, SOC, threat intelligence, and IR workflows.
- Provide proactive technical guidance to optimize architectures, improve performance, and expand use cases.
- Partner with internal Account Teams, Product, and Engineering teams to ensure a seamless customer lifecycle.
- Enable customers to become self-sufficient power users of VulnCheck technology.
What You'll Bring
- 3+ years of experience in a customer-facing technical role within cybersecurity (e.g., Technical Account Manager, Customer Success Engineer, Post-Sales Engineer, or similar), including demonstrated experience supporting public sector and/or government entities and navigating their procurement, compliance, and operational requirements.
- Deep understanding of the cybersecurity product landscape, with a strong focus on Vulnerability Management and Threat Intelligence.
- Strong working knowledge of incident response, SOC operations, and vulnerability management workflows, and how vulnerability intelligence supports each function.
- Proven ability to develop and maintain scripts in Python.
- Hands-on experience working with REST APIs and JSON-based data models.
- Experience building or rapidly learning integrations and workflows in platforms such as SIEM, SOAR, TIP or similar security tooling.
- Demonstrated experience providing technical mentorship, enablement, or customer guidance.
Preferred Qualifications:
- Familiarity with the Go programming language is a plus.
What We Offer
We believe people do their best work when they feel supported, trusted, and valued. VulnCheck offers benefits designed to meet a wide range of needs and lifestyles:
- Competitive salary with employee equity program
- Health, dental, and vision coverage
- Unlimited PTO + All federal holidays observed
- 401(k) program - 100% match on the first 3%, then 50% of the next 3-5% of compensation
- Short and long-term disability coverage
- Remote friendly environment with flexibility
- Expense reimbursement for home internet and phone
- Ongoing professional development, coaching, and learning resources
- Opportunities for career advancement within a fast-growing team
Why Join Us
Built on over two decades of cybersecurity experience, our team of experts understands the intricacies of vulnerabilities, their exploitation in the wild, and how to leverage this data to build more effective cybersecurity products that produce better outcomes for organizations. VulnCheck gives organizations a tactical advantage by providing best-in-class exploit & vulnerability intelligence information. We have a sense of duty to protect the critical infrastructure we rely on including medical devices, power grids and telecommunication networks. We were founded in 2021 in Lexington, Massachusetts. VulnCheck has a transparent, collaborative, and supportive culture - we are looking for people who have a growth mindset, are curious and innovative. Our team is smart, but humble, hardworking, and supportive. VulnCheck is proud to be an Equal Employer Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. VulnCheck is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
Customer Success Engineer - UK (Cheltenham) employer: VulnCheck
VulnCheck is an exceptional employer that prioritises a supportive and collaborative work culture, offering unlimited PTO and comprehensive healthcare coverage to ensure employee well-being. With a strong focus on professional development and career advancement opportunities, particularly in the fast-growing field of cybersecurity, employees are encouraged to innovate and grow within a transparent environment. The remote-friendly setup allows for flexibility while being primarily based in Cheltenham, UK, making it an ideal workplace for those seeking meaningful and impactful contributions in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer - UK (Cheltenham)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VulnCheck. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VulnCheck before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Engineer - UK (Cheltenham)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VulnCheck:Your cover letter is your chance to shine! Tell us why you want to work at VulnCheck specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VulnCheck!
How to prepare for a job interview at VulnCheck
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
