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- Tasks: Configure the Vuelio platform for clients and support them through implementation.
- Company: Pulsar Group, a leading tech innovator in SaaS solutions.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the marketing and communications industry.
- Qualifications: 1-2 years in a client-facing role with strong project management skills.
- Other info: Collaborative environment with a focus on inclusivity and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Pulsar Group is a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers and the media.
The evolving Pulsar Group portfolio includes Isentia, the market-leading media monitoring, intelligence and insights solution provider; Pulsar, the most advanced audience intelligence and social listening platform; Vuelio, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place; and ResponseSource, the network that connects journalists and influencers to the PR and communications industry.
Pulsar Group is an AIM-listed SaaS provider with over 1,000 employees across 10 countries. Our technology is used by 6,000 organisations every day, from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits.
The role of the Implementation Consultant is to work with our commercial team to take new clients and configure the Vuelio platform to their specific requirements and to support the client through their implementation period. Strong project management, consultancy and customer service skills must be demonstrated to be successful in this role. You will be required to take complete ownership of multiple projects and work to ensure their successful completion.
Key Responsibilities- Implementation
- Identification of the customer needs and their Communication, PR and Public Affairs strategy
- Configuration of the customised Vuelio platforms in line with the customer’s requirements
- Designing and implementing Boolean media monitoring searches
- Liaising with third party suppliers to deliver a seamless integrated service
- Provision of bespoke customer product training
- Managing multiple projects meeting concurrent deadlines
- Operate with integrity, openness and honesty and represent the business in the utmost professional manner at all times.
- Continuous collaboration with other departments and pods in order to improve the customers’ experience at every touch-point in the Company.
- Champion the success of the Help Centre through content enrichment and driving adoption.
- Proactively identify and address any inter-departmental blockers to reinforce positive change.
- Demonstrate collective responsibility - working with other departments to exceed individual client expectations.
- Undertake data driven analysis for effective reporting and decision-making.
- Identify new product opportunities, defects and workarounds to feed back into the product development lifecycle.
- Ensure exceptional quality in all customer documentation (SOW/Project Plan/Proposals).
- Ensure ClientSuccess data is current.
All staff have a responsibility and an essential role to play in safeguarding Pulsar Group’s information and that of its customers. You are required to take all reasonable steps to comply with the Pulsar Group Information Security Policy and the policies and processes outlined in the Pulsar Group Information Security Management System (ISMS). We can all play a part in creating the inclusive and diverse environment that enables us to do our best work through being welcoming to others, considerate of difference, responsible in our behaviour, constructive in disagreement and open to learn.
Profile Required- 1-2 years of experience in a client-facing role, such as software implementation, support, sales, account management, or customer success
- High-level knowledge of a SaaS platform
- Experience managing projects of varying complexity
- Experience of positively tackling customer queries to satisfactory resolution
- Strong time management, and excellent written & verbal communication skills
- Computer literate and able to explain technical concepts to a non-technical audience
- Ability to quickly understand customer requirements and design suitable processes
- Has demonstrated ability to:
- develop and use collaborative relationships to facilitate the accomplishment of work goals
- proactively resolve issues
- share important or relevant information with the team, and
- adhere to the team’s expectations and guidelines.
- 2+ years of experience within a technical implementation role
- Experience in the media monitoring industry, understanding CRMs, and experience using GSuite, ClientSuccess, and Intercom are a plus.
Implementation Consultant in London employer: Vuelio
Contact Detail:
Vuelio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Pulsar Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! When you get an interview, be ready to discuss specific projects you've managed or implemented. Use examples that highlight your project management and customer service skills, just like they’re looking for.
✨Tip Number 3
Be proactive! If you have ideas on how to improve their services or processes, don’t hesitate to share them during your interview. It shows you’re already thinking about how to add value to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Pulsar Group family.
We think you need these skills to ace Implementation Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Consultant role. Highlight your experience in client-facing roles and any relevant SaaS knowledge. We want to see how you can bring your unique skills to our team!
Showcase Your Project Management Skills: Since this role involves managing multiple projects, be sure to include examples of your project management experience. We love seeing how you've successfully tackled challenges and met deadlines in the past!
Communicate Clearly: Your written communication skills are key for this position. Keep your application clear and concise, and make sure to demonstrate your ability to explain technical concepts simply. We appreciate clarity and professionalism!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Pulsar Group!
How to prepare for a job interview at Vuelio
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the Vuelio platform and its features. Familiarise yourself with how it meets client needs in the marketing and communications sectors. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Show Off Your Project Management Skills
Prepare examples of past projects where you've successfully managed multiple tasks and met deadlines. Be ready to discuss how you prioritised tasks, communicated with clients, and resolved any issues that arose. This will highlight your ability to take ownership of projects, which is crucial for this role.
✨Brush Up on Your Communication Skills
Since you'll be liaising with clients and third-party suppliers, practice explaining technical concepts in simple terms. Think of scenarios where you've had to break down complex information for non-technical audiences. This will showcase your customer service skills and your ability to foster collaborative relationships.
✨Be Ready to Discuss Data Analysis
As an Implementation Consultant, you'll need to undertake data-driven analysis. Prepare to talk about your experience with reporting and decision-making based on data insights. Bring examples of how you've used data to improve processes or client outcomes, as this will demonstrate your analytical skills.