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- Tasks: Configure the Vuelio platform for clients and support them through implementation.
- Company: Pulsar Group, a leading tech innovator in SaaS solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the marketing and communications industry.
- Qualifications: 1-2 years in a client-facing role with project management skills.
- Other info: Collaborative environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Pulsar Group is a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers and the media.
The evolving Pulsar Group portfolio includes Isentia, the market-leading media monitoring, intelligence and insights solution provider; Pulsar, the most advanced audience intelligence and social listening platform; Vuelio, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place; and ResponseSource, the network that connects journalists and influencers to the PR and communications industry.
Pulsar Group is an AIM-listed SaaS provider with over 1,000 employees across 10 countries. Our technology is used by 6,000 organisations every day, from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits.
The role of the Implementation Consultant is to work with our commercial team to take new clients and configure the Vuelio platform to their specific requirements and to support the client through their implementation period. Strong project management, consultancy and customer service skills must be demonstrated to be successful in this role. You will be required to take complete ownership of multiple projects and work to ensure their successful completion.
Key Responsibilities- Implementation
- Identification of the customer needs and their Communication, PR and Public Affairs strategy
- Configuration of the customised Vuelio platforms in line with the customer’s requirements
- Designing and implementing Boolean media monitoring searches
- Liaising with third party suppliers to deliver a seamless integrated service
- Provision of bespoke customer product training
- Managing multiple projects meeting concurrent deadlines
- Operate with integrity, openness and honesty and represent the business in the utmost professional manner at all times.
- Inter-departmental collaboration
- Continuous collaboration with other departments and pods in order to improve the customers’ experience at every touch-point in the Company.
- Champion the success of the Help Centre through content enrichment and driving adoption.
- Proactively identify and address any inter-departmental blockers to reinforce positive change.
- Demonstrate collective responsibility - working with other departments to exceed individual client expectations.
- Reporting/documentation
- Undertake data driven analysis for effective reporting and decision-making.
- Identify new product opportunities, defects and workarounds to feed back into the product development lifecycle.
- Ensure exceptional quality in all customer documentation (SOW/Project Plan/Proposals).
- Ensure ClientSuccess data is current.
All staff have a responsibility and an essential role to play in safeguarding Pulsar Group’s information and that of its customers. You are required to take all reasonable steps to comply with the Pulsar Group Information Security Policy and the policies and processes outlined in the Pulsar Group Information Security Management System (ISMS). We can all play a part in creating the inclusive and diverse environment that enables us to do our best work through being welcoming to others, considerate of difference, responsible in our behaviour, constructive in disagreement and open to learn.
Profile Required- 1-2 years of experience in a client-facing role, such as software implementation, support, sales, account management, or customer success
- High-level knowledge of a SaaS platform
- Experience managing projects of varying complexity
- Experience of positively tackling customer queries to satisfactory resolution
- Strong time management, and excellent written & verbal communication skills
- Computer literate and able to explain technical concepts to a non-technical audience
- Ability to quickly understand customer requirements and design suitable processes
- Has demonstrated ability to:
- develop and use collaborative relationships to facilitate the accomplishment of work goals
- proactively resolve issues
- share important or relevant information with the team, and
- adhere to the team’s expectations and guidelines.
- 2+ years of experience within a technical implementation role
- Experience in the media monitoring industry, understanding CRMs, and experience using GSuite, ClientSuccess, and Intercom are a plus.
Implementation Consultant employer: Vuelio
Contact Detail:
Vuelio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how the Vuelio platform works and think about how your skills can help clients succeed. Show them you’re not just another candidate!
✨Tip Number 3
Practice your project management skills! Be ready to discuss how you've successfully managed multiple projects in the past. Use real examples to demonstrate your ability to juggle tasks and meet deadlines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Pulsar Group team.
We think you need these skills to ace Implementation Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Consultant role. Highlight your experience in client-facing roles and any relevant SaaS knowledge. We want to see how you can bring your unique skills to our team!
Showcase Your Project Management Skills: Since this role involves managing multiple projects, be sure to include examples of your project management experience. We love seeing how you've successfully tackled challenges and met deadlines in the past!
Communicate Clearly: Your written communication skills are key for this position. Keep your application clear and concise, and make sure to demonstrate your ability to explain technical concepts simply. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Pulsar Group!
How to prepare for a job interview at Vuelio
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the Vuelio platform and its features. Familiarise yourself with how it can be customised to meet client needs, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Project Management Skills
Prepare examples of past projects you've managed, especially those involving client interactions. Be ready to discuss how you handled challenges and ensured successful outcomes, as this role requires strong project management abilities.
✨Brush Up on Communication Strategies
Since the role involves liaising with clients and third-party suppliers, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively with diverse audiences, which is crucial for an Implementation Consultant.
✨Be Ready to Collaborate
Think about times when you've worked with different teams to achieve a common goal. Highlight your collaborative spirit and how you can contribute to improving the customer experience across departments, as this is key to success at Pulsar Group.