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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant cinema environment.
- Company: Join Vue, a leading cinema operator dedicated to unforgettable experiences across Europe.
- Benefits: Enjoy flexible hours, a digital cinema pass, discounts, and a supportive team culture.
- Why this job: Kickstart your management journey while sharing your passion for cinema with others.
- Qualifications: Previous retail or hospitality experience preferred; strong communication and leadership skills required.
- Other info: Embrace a dynamic work environment where every voice matters and collaboration is key.
£10.00 for 20 years and under and £12.21 for 21 years
Part-time
31 July 2025
Overall Purpose
Our team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema.
As the first step into management in our cinema, you will lead by example and help to build a high performing team. This is a great opportunity to develop your leadership skills and grow your passion to deliver a great customer experience.
What Will I Be Doing?
- Deliver excellent customer service standards ensuring that all team members provide a warm, professional and efficient service
- Lead by example in guiding customers from entry to exit, ensuring that every touchpoint is handled professionally
- Support and find solutions for any issues such as ticketing and seating errors or technical issues in a quick and efficient manner
- Share relevant and important information with team members, keeping everyone updated on the latest objectives
- Promote upcoming screenings and special events to customers
- Ensure high standards of customer service are maintained during both peak and off-peak times
- Assist management with the onboarding of new team members – helping to upskill in operational tasks, customer service techniques and knowledge of cinema offers and retail promotions
- Observe and mentor team members, regularly delegating tasks to help exceed daily targets and being on hand to support with any queries
- Ensure all health and safety policies are followed by conducting regular safety checks across all cinema areas and take action on any risks identified
- Ensure high standards of cleanliness and hygiene are kept across all areas of the cinema, from retail counters and foyer areas to toilets and seating areas
- Support the management of stock levels to ensure the uninterrupted flow of service (e.g., food, beverages and cleaning supplies)
What Skills Do I need?
- Previous experience within the retail, leisure or hospitality sector is preferred
- Clear and confident communication with customers and team members
- Ability to lead, motivate and support team members with their daily tasks
- Able to remain calm, flexible, and effective in a fast-paced, high-pressure environment
- Maintains a clean, presentable uniform and professional appearance
- Takes accountability and has the eagerness to learn and develop new skills
- Has a proactive and solution-focused mindset with a can-do attitude
- Has enthusiasm and passion for cinema
Life at Vue
Vue UK & Ireland is part of Vue International, one of the world’s leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, 224 sites and 1,962 screens.
Working with us means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be.
Our standards are high, but we don’t take ourselves too seriously – we’re all about working together and embracing different perspectives because that’s how we genuinely improve what we do.
Join us in our mission to deliver the ultimate big screen experience.
Our Core Values
- Analytical: Big picture thinking and detail enables informed decisions
- Belonging: Our narrative is one and inclusive team – where everyone’s voice matters
- Collaboration: We are in this together – working to offer the best experience for our customers and team
- Customer focus: Our customers are our main priority and at the centre of everything we do
- Dynamic: We are inquisitive problem solvers and not afraid of a challenge
- Excitement: The world of big screen entertainment is continuously evolving and we wouldn’t have it any other way
- Personal holiday allowance plus bank holidays
- Unlimited digital cinema pass for you and monthly guest passes available too
- Discounts off our food and beverage
Equal opportunities
Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.
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Team Leader employer: Vue
Contact Detail:
Vue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the cinema's current offerings and upcoming events. This knowledge will not only help you engage with customers effectively but also demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated a team in previous roles. Be ready to discuss specific situations where you led by example or resolved conflicts.
✨Tip Number 3
Practice your communication skills, especially in a fast-paced environment. You might want to role-play scenarios where you need to handle customer queries or support team members under pressure.
✨Tip Number 4
Research Vue's core values and think about how your personal values align with them. Be prepared to discuss how you embody these values in your work, particularly in terms of customer focus and collaboration.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Team Leader in a cinema environment. Highlight your relevant experience in customer service and leadership in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to lead, motivate, and support team members, as well as your experience in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cinema and customer service. Use specific examples from your past experiences to demonstrate how you embody the core values of the company.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vue
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to lead and motivate others. Share examples from your past experiences where you successfully guided a team or resolved conflicts, showcasing your leadership style.
✨Emphasise Customer Service Experience
Highlight any previous roles in retail, leisure, or hospitality where you provided excellent customer service. Be prepared to discuss specific situations where you went above and beyond to ensure customer satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you would handle common issues in a cinema environment, such as ticketing errors or technical difficulties. Think of solutions that reflect a proactive and solution-focused mindset.
✨Demonstrate Your Passion for Cinema
Show your enthusiasm for the cinema industry during the interview. Discuss your favourite films, recent screenings, or cinema trends to convey your genuine interest and excitement about working in this field.
