Cinema Manager

Part-time position with pay rates of £10.00 per hour for under 20's and £12.21 per hour for over 21's.

Overall Purpose

The cinema manager supports the overall performance of the cinema and helps to make it the first choice for customers within their local market. A key focus will be on creating, developing and managing a high performing team. Using positive coaching and leadership skills to engage a team of various sizes to help deliver positive results and drive a profitable cinema. You’ll work closely with senior management and will be accountable to ensure your cinema and team are equipped to support customer demand and the overall customer experience. You’ll need good business acumen, positivity, and enthusiasm to lead your team to success.

What Will I Be Doing?

• Create and embed a positive working culture and lead by example to deliver a positive customer experience and promote an environment that values diversity and inclusion.
• Implement the cinema’s business plan, objectives, and KPIs for team members to deliver, with regular reviews and updates on performance to the team and business.
• Look at opportunities in film schedules to maximise cinema performance against targets, taking appropriate action to generate positive results.
• Monitor customer attendance forecast figures and ensure subsequent staff hours are flexed and managed as required.
• Regularly liaise with the screen content team to ensure everything is delivered on time, in working order, and scheduled accordingly in the screening rooms.
• Manage, coach, and support the cinema team, giving them regular feedback on their performance to deliver the KPIs, objectives, and achieve the business plan.
• Recognise high performers and proactively support career development and progression.
• Communicate all incentive plans to the cinema team, carrying out regular progress updates to engage them with delivering the required business goals.
• Conduct regular performance reviews (including probationary reviews) with team members focusing on the delivery of objectives, strengths, and development plans for any areas requiring improvement.
• Manage any under-performing team members by clearly addressing all issues through regular monitoring and reviews.
• Support the delivery of regular training sessions, refreshers, and workshops to upskill team members and ensure all business compliance is covered (e.g., GDPR, health and safety, manual handling).
• Source, interview, and recruit new team members when necessary.
• Manage staff costs and budgeting against trade forecasts and input staff hours with our payroll system (PeopleXD).
• Support and manage logs for site maintenance, ensuring a quick response to avoid any long-term issues that could affect overall cinema performance.
• Manage general compliance such as fire evacuation, health & safety, replenishment of stock, audits, staff roster, screen checks, and cleaning.
• Communicate and delegate tasks clearly to promote team development and productivity.
• Regularly attend training workshops and courses as organised by the business to continually develop and upskill your knowledge on the business and people management.

What Skills Do I Need?

• Previous experience in a team management or leadership role in a customer-facing environment.
• Experience of delivering great customer service with demonstrable results.
• Strong business acumen and ability to forecast targets, provide business reports, and work with pace.
• Good communication skills with the confidence to delegate tasks.
• Good experience in people management (e.g., employee relations, performance reviews, recruitment, and payroll).
• Proficient in IT (Excel, MS Office) and confident in using cinema technology – Till points, ticket scanner, etc.
• Lead by example, treating colleagues and customers with respect and being approachable.
• A team player that supports colleagues and peers with daily tasks.
• Shares a passion for the film and cinema industry.

Life at Vue

Vue UK & Ireland is part of Vue International, one of the world’s leading cinema operations, managing respected brands in major European markets. Working with us means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every detail, and analyse data to improve our services. Our standards are high, but we embrace collaboration and different perspectives to enhance what we do. Join us in our mission to deliver the ultimate big screen experience.

Our Core Values

• Analytical: Big picture thinking and detail enables informed decisions.
• Belonging: An inclusive team where everyone’s voice matters.
• Collaboration: Working together to offer the best experience for our customers and team.
• Customer focus: Our customers are our main priority.
• Dynamic: Inquisitive problem solvers not afraid of a challenge.
• Excitement: The world of big screen entertainment is continuously evolving.

Benefits include unlimited cinema access for you and a monthly allowance for family and friends, a pension scheme, employee discounts across food & beverage ranges, and exclusive discounts and rewards with many big brands through our rewards programme.

Equal opportunities

Vue is committed to ensuring that policies, processes, and frameworks promote equal access and opportunities for all, ensuring no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part-time or fixed-term status.