Guest Assistant (Vue Your Way) in Swindon

Salary: Minimum wage

Location: Vue Swindon

Overall Purpose

To deliver a magical and interactive cinema experience by engaging with guests in a friendly and helpful way.

• Brand Ambassador - Hosting Guests
• Warmly welcome guests, offering polite, helpful and friendly support, especially to those needing assistance or without tickets, educating them for a smoother future visit.
• Guide guests through the Vue Your Way experience, helping them engage with self‑service touchpoints and explore the full product range.
• Promote upgrades (e.g., VIP/Ultra Lux seats, Epic screens) and build excitement around films, features and products, encouraging Vue app usage for future visits.
• Provide tailored support throughout the guest journey, offering relevant info on offers, combos, allergen details, merchandise and new features.
• Identify and respond to individual guest needs across all zones to deliver a personalised and outstanding experience.
• Monitor and assist at self‑service touchpoints as needed, ensuring guests receive the best value and service.
• React swiftly to any issues such as spills, empty shelves or guests needing assistance, maintaining a smooth and safe environment.
• Engage guests as they leave to gather feedback, say goodbye and leave a positive final impression.

• Operational Excellence - Creating a Clean and Safe Environment
• Present a professional image by following Vue dress code standards and attending scheduled shifts reliably.
• Maintain a clean and safe environment in all guest and back‑of‑house areas, following hygiene, health and safety and operational procedures.
• Quickly clean auditoriums before and after screenings, ensuring litter, spills and odours are addressed.
• Conduct spot checks in auditoriums for screen and audio quality, guest behaviour, lighting, signage and comfort, escalating issues as needed.
• Support guests with self‑checkout issues, escalating technical problems when required.
• Assist with stock handling tasks including receiving deliveries, storing stock and performing stock checks.
• Manage queues during peak times to maintain guest flow.
• Conduct age‑verification checks and report any compliance issues or disruptive behaviour to management.

• Product Presentation - Enabling Guests to Make Their Purchases
• Keep shop displays fully stocked, neat and accessible, ensuring products are front‑facing and easy to select.
• Return any unwanted products from checkout areas to their correct location.
• Prepare food and beverages according to brand, hygiene and safety standards, ensuring prep areas are regularly cleaned.

Knowledge And Experience

• Previous experience of delivering an outstanding guest experience in a fast‑paced and pressurised environment or having had to engage with a group of people to deliver an experience, service, event or task.
• A knowledge, interest and enjoyment of cinema and film, keeping up to date with latest releases.

Skills

• Communication and engagement skills - confidently approaches guests and quickly builds rapport.
• Desirable; Is able to confidently make short public announcements to guests sitting in an auditorium.
• Multi‑Tasking - works at pace to get things done quickly and accurately, even when under pressure.
• Problem‑solving - can work independently and uses initiative to resolve issues.
• Technical Skills - quickly grasps how to use new technology and effectively shows others who may be less technical.

Personal Attributes

• Ownership - is proactive and takes personal responsibility in getting the job done to a high standard.
• Motivated - is a self‑starter, determined to succeed and deliver outstanding results.
• Team Player - offers to help colleagues without being asked and is always approachable.
• Curiosity - asks the right questions and seeks to find improvements.
• Self‑Improvement - enjoys learning new skills and putting them into practice.
• Values Difference - is empathetic and treats others with respect.

Life at Vue

Vue UK and Ireland is a part of Vue International, one of the world's leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, over 200 sites and over 1,900 screens. Working with us means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be. Our standards are high, but we don't take ourselves too seriously – we're all about working together and embracing different perspectives because that's how we genuinely improve what we do.

Core Values

• Analytical: Big picture thinking and detail enables informed decisions.
• Belonging: Our narrative is one and inclusive team – where everyone's voice matters.
• Collaboration: We are in this together – working to offer the best experience for our customers and team.
• Customer focus: Our customers are our main priority and at the centre of everything we do.
• Dynamic: We are inquisitive problem solvers and not afraid of a challenge.
• Excitement: The world of big screen entertainment is continuously evolving and we wouldn't have it any other way.

Key Benefits

• Personal holiday allowance plus bank holidays.
• Competitive pension scheme.
• Wellbeing support.
• Unlimited digital cinema pass for you and monthly guest passes available too.
• Discounts off our food and beverage.

Equal opportunities

Vue is committed to ensuring policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability or marital status.