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- Tasks: Lead a dynamic team to deliver exceptional customer experiences at our cinema.
- Company: Join Vue, a leading cinema operator with a passion for unforgettable experiences.
- Benefits: Enjoy a competitive salary, holiday allowance, and unlimited cinema passes.
- Why this job: Kickstart your management career while sharing your love for cinema.
- Qualifications: Experience in retail or hospitality preferred; strong communication and leadership skills required.
- Other info: Be part of a collaborative team that values inclusivity and personal growth.
The predicted salary is between 21600 - 36000 £ per year.
Location: Cramlington
Our team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema. As the first step into management in our cinema, you will lead by example and help to build a high performing team. This is a great opportunity to develop your leadership skills and grow your passion to deliver a great customer experience.
What Will I Be Doing?
- Deliver excellent customer service standards ensuring that all team members provide a warm, professional and efficient service.
- Lead by example in guiding customers from entry to exit, ensuring that every touchpoint is handled professionally.
- Support and find solutions for any issues such as ticketing and seating errors or technical issues in a quick and efficient manner.
- Share relevant and important information with team members, keeping everyone updated on the latest objectives.
- Promote upcoming screenings and special events to customers.
- Ensure high standards of customer service are maintained during both peak and off-peak times.
- Assist management with the onboarding of new team members - helping to upskill in operational tasks, customer service techniques and knowledge of cinema offers and retail promotions.
- Observe and mentor team members, regularly delegating tasks to help exceed daily targets and being on hand to support with any queries.
- Ensure all health and safety policies are followed by conducting regular safety checks across all cinema areas and take action on any risks identified.
- Ensure high standards of cleanliness and hygiene are kept across all areas of the cinema, from retail counters and foyer areas to toilets and seating areas.
- Support the management of stock levels to ensure the uninterrupted flow of service (e.g., food, beverages and cleaning supplies).
What Skills Do I Need?
- Previous experience within the retail, leisure or hospitality sector is preferred.
- Clear and confident communication with customers and team members.
- Ability to lead, motivate and support team members with their daily tasks.
- Able to remain calm, flexible, and effective in a fast-paced, high-pressure environment.
- Maintains a clean, presentable uniform and professional appearance.
- Takes accountability and has the eagerness to learn and develop new skills.
- Has a proactive and solution-focused mindset with a can-do attitude.
- Has enthusiasm and passion for cinema.
Life at Vue
Vue UK & Ireland is part of Vue International, one of the world's leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, 224 sites and 1,962 screens. Working with us means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be. Our standards are high, but we don't take ourselves too seriously - we're all about working together and embracing different perspectives because that's how we genuinely improve what we do. Join us in our mission to deliver the ultimate big screen experience.
Our Core Values
- Analytical: Big picture thinking and detail enables informed decisions.
- Belonging: Our narrative is one inclusive team - where everyone's voice matters.
- Collaboration: We are in this together - working to offer the best experience for our customers and team.
- Customer focus: Our customers are our main priority and at the centre of everything we do.
- Dynamic: We are inquisitive problem solvers and not afraid of a challenge.
- Excitement: The world of big screen entertainment is continuously evolving and we wouldn't have it any other way.
Key Benefits
- Personal holiday allowance plus bank holidays.
- Competitive pension scheme.
- Wellbeing support.
- Unlimited digital cinema pass for you and monthly guest passes available too.
- Discounts off our food and beverage.
Equal opportunities
Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.
Team Leader in Cramlington employer: Vue UK&I
Contact Detail:
Vue UK&I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Cramlington
✨Tip Number 1
Get to know the cinema inside out! Familiarise yourself with the latest screenings, promotions, and customer service standards. This way, when you chat with the hiring team, you can show off your passion for cinema and how you'd fit right in.
✨Tip Number 2
Practice your leadership skills before the interview. Think of examples where you've motivated a team or solved a problem under pressure. We want to see that you can lead by example, just like you'll need to do as a Team Leader!
✨Tip Number 3
Don’t forget to showcase your customer service experience! Share stories about how you've gone above and beyond for customers. Remember, at Vue, our customers are at the heart of everything we do, so let that shine through.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to dive into the world of big screen entertainment.
We think you need these skills to ace Team Leader in Cramlington
Some tips for your application 🫡
Show Your Passion for Cinema: When you're writing your application, let your love for cinema shine through! Share why you’re excited about the opportunity to work with us and how you can contribute to creating unforgettable experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight relevant experience in retail, leisure, or hospitality. We want to see how your skills align with what we do at Vue, so don’t hold back on showcasing your leadership abilities!
Be Clear and Confident: Use clear and confident language in your application. This is your chance to demonstrate your communication skills, which are key for the Team Leader role. Keep it professional but let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Vue UK&I
✨Know the Cinema Inside Out
Before your interview, make sure you’re familiar with the cinema's offerings, including current screenings and any special events. This shows your enthusiasm for the role and helps you engage in meaningful conversations during the interview.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivated others and contributed to a positive work environment, as this is key for a Team Leader position.
✨Demonstrate Customer Focus
Be ready to discuss how you would handle various customer service scenarios. Think of specific instances where you went above and beyond for customers, as this aligns perfectly with the cinema's commitment to excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture fits you.
