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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and smooth cinema operations.
- Company: Join Vue UK&I, a leading cinema brand dedicated to unforgettable experiences.
- Benefits: Enjoy personal holiday allowance, competitive pension, unlimited cinema passes, and discounts.
- Why this job: Develop your leadership skills while being part of an inclusive, fun-loving team.
- Qualifications: Previous experience in retail or hospitality is preferred; strong communication and leadership skills are essential.
- Other info: Embrace a fast-paced environment and contribute to the ultimate big screen experience.
The predicted salary is between 24000 - 42000 £ per year.
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Overall Purpose
Our team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema.
Overall Purpose
Our team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema.
As the first step into management in our cinema, you will lead by example and help to build a high performing team. This is a great opportunity to develop your leadership skills and grow your passion to deliver a great customer experience.
What Will I Be Doing?
- Deliver excellent customer service standards ensuring that all team members provide a warm, professional and efficient service
- Lead by example in guiding customers from entry to exit, ensuring that every touchpoint is handled professionally
- Support and find solutions for any issues such as ticketing and seating errors or technical issues in a quick and efficient manner
- Share relevant and important information with team members, keeping everyone updated on the latest objectives
- Promote upcoming screenings and special events to customers
- Ensure high standards of customer service are maintained during both peak and off-peak times
- Assist management with the onboarding of new team members helping to upskill in operational tasks, customer service techniques and knowledge of cinema offers and retail promotions
- Observe and mentor team members, regularly delegating tasks to help exceed daily targets and being on hand to support with any queries
- Ensure all health and safety policies are followed by conducting regular safety checks across all cinema areas and take action on any risks identified
- Ensure high standards of cleanliness and hygiene are kept across all areas of the cinema, from retail counters and foyer areas to toilets and seating areas
- Support the management of stock levels to ensure the uninterrupted flow of service (e.g., food, beverages and cleaning supplies)
What Skills Do I need?
- Previous experience within the retail, leisure or hospitality sector is preferred
- Clear and confident communication with customers and team members
- Ability to lead, motivate and support team members with their daily tasks
- Able to remain calm, flexible, and effective in a fast-paced, high-pressure environment
- Maintains a clean, presentable uniform and professional appearance
- Takes accountability and has the eagerness to learn and develop new skills
- Has a proactive and solution-focused mindset with a can-do attitude
- Has enthusiasm and passion for cinema
Life at Vue
Vue UK & Ireland is part of Vue International, one of the worlds leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, 224 sites and 1,962 screens.
Working with us means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be.
Our standards are high, but we dont take ourselves too seriously were all about working together and embracing different perspectives because thats how we genuinely improve what we do.
Join us in our mission to deliver the ultimate big screen experience.
Our Core Values
- Analytical: Big picture thinking and detail enables informed decisions
- Belonging: Our narrative is one and inclusive team where everyones voice matters
- Collaboration: We are in this together – working to offer the best experience for our customers and team
- Customer focus: Our customers are our main priority and at the centre of everything we do
- Dynamic: We are inquisitive problem solvers and not afraid of a challenge
- Excitement: The world of big screen entertainment is continuously evolving and we wouldnt have it any other way
Key Benefits
- Personal holiday allowance plus bank holidays
- Competitive pension scheme
- Wellbeing support
- Unlimited digital cinema pass for you and monthly guest passes available too
- Discounts off our food and beverage
Equal opportunities
Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.
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Team Leader employer: Vue UK&I
Contact Detail:
Vue UK&I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Vue's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially around customer focus and collaboration.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples from your past experiences where you successfully motivated a team or resolved conflicts. This will highlight your ability to lead and support team members effectively.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn. Ask them about their experiences at Vue and any tips they might have for someone looking to step into a Team Leader role. This can provide valuable insights and help you stand out.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios that may arise in a cinema environment, such as dealing with customer complaints or managing peak times. This shows your proactive mindset and readiness for the challenges of the role.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, leisure, or hospitality. Emphasise any leadership roles or customer service achievements that align with the responsibilities of a Team Leader at Vue.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cinema and your ability to lead a team. Mention specific examples of how you've motivated others and handled challenges in a fast-paced environment.
Showcase Your Skills: In your application, clearly outline your communication skills, problem-solving abilities, and your proactive mindset. Use examples to demonstrate how you embody Vue's core values, such as collaboration and customer focus.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Team Leader role.
How to prepare for a job interview at Vue UK&I
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to lead and motivate others. Share examples from your past experiences where you successfully guided a team or resolved conflicts, showcasing your leadership style.
✨Emphasise Customer Service Experience
Since the role focuses on delivering excellent customer service, be prepared to discuss your previous roles in retail, leisure, or hospitality. Highlight specific instances where you went above and beyond for customers, as this aligns with the company's core values.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of examples where you quickly resolved issues, such as ticketing errors or customer complaints, and explain your thought process during those moments.
✨Demonstrate a Can-Do Attitude
Vue values a proactive mindset, so convey your enthusiasm and willingness to learn. Discuss how you approach challenges with a positive attitude and your eagerness to develop new skills, which will resonate well with the interviewers.
