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- Tasks: Lead a dynamic team, ensuring top-notch customer service and smooth cinema operations.
- Company: Join Vue UK&I, a leading cinema operator dedicated to unforgettable experiences.
- Benefits: Enjoy personal holiday allowance, competitive pension, wellbeing support, and unlimited cinema passes.
- Why this job: Kickstart your management journey in a fun, collaborative environment focused on customer satisfaction.
- Qualifications: Previous retail or hospitality experience preferred; strong communication and leadership skills required.
- Other info: Embrace a culture of inclusivity and continuous improvement while enjoying the excitement of cinema.
The predicted salary is between 24000 - 36000 £ per year.
Vue UK&I Castleford, England, United Kingdom
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Join to apply for the Team Leader role at Vue UK&I
Vue UK&I Castleford, England, United Kingdom
2 days ago Be among the first 25 applicants
Join to apply for the Team Leader role at Vue UK&I
Overall Purpose
Our team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema.
Overall Purpose
Our team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema.
As the first step into management in our cinema, you will lead by example and help to build a high performing team. This is a great opportunity to develop your leadership skills and grow your passion to deliver a great customer experience.
What Will I Be Doing?
- Deliver excellent customer service standards ensuring that all team members provide a warm, professional and efficient service
- Lead by example in guiding customers from entry to exit, ensuring that every touchpoint is handled professionally
- Support and find solutions for any issues such as ticketing and seating errors or technical issues in a quick and efficient manner
- Share relevant and important information with team members, keeping everyone updated on the latest objectives
- Promote upcoming screenings and special events to customers
- Ensure high standards of customer service are maintained during both peak and off-peak times
- Assist management with the onboarding of new team members helping to upskill in operational tasks, customer service techniques and knowledge of cinema offers and retail promotions
- Observe and mentor team members, regularly delegating tasks to help exceed daily targets and being on hand to support with any queries
- Ensure all health and safety policies are followed by conducting regular safety checks across all cinema areas and take action on any risks identified
- Ensure high standards of cleanliness and hygiene are kept across all areas of the cinema, from retail counters and foyer areas to toilets and seating areas
- Support the management of stock levels to ensure the uninterrupted flow of service (e.g., food, beverages and cleaning supplies)
What Skills Do I need?
- Previous experience within the retail, leisure or hospitality sector is preferred
- Clear and confident communication with customers and team members
- Ability to lead, motivate and support team members with their daily tasks
- Able to remain calm, flexible, and effective in a fast-paced, high-pressure environment
- Maintains a clean, presentable uniform and professional appearance
- Takes accountability and has the eagerness to learn and develop new skills
- Has a proactive and solution-focused mindset with a can-do attitude
- Has enthusiasm and passion for cinema
Life at Vue
Vue UK & Ireland is part of Vue International, one of the worlds leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, 224 sites and 1,962 screens.
Working with us means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be.
Our standards are high, but we dont take ourselves too seriously were all about working together and embracing different perspectives because thats how we genuinely improve what we do.
Join us in our mission to deliver the ultimate big screen experience.
Our Core Values
- Analytical: Big picture thinking and detail enables informed decisions
- Belonging: Our narrative is one and inclusive team where everyones voice matters
- Collaboration: We are in this together – working to offer the best experience for our customers and team
- Customer focus: Our customers are our main priority and at the centre of everything we do
- Dynamic: We are inquisitive problem solvers and not afraid of a challenge
- Excitement: The world of big screen entertainment is continuously evolving and we wouldnt have it any other way
Key Benefits
- Personal holiday allowance plus bank holidays
- Competitive pension scheme
- Wellbeing support
- Unlimited digital cinema pass for you and monthly guest passes available too
- Discounts off our food and beverage
Equal opportunities
Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.
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Team Leader employer: Vue UK&I
Contact Detail:
Vue UK&I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Vue's core values and mission. When you understand what they stand for, you can tailor your conversations to reflect their priorities, showing that you're not just a fit for the role but also for the company culture.
✨Tip Number 2
Demonstrate your leadership skills in previous roles by sharing specific examples of how you've motivated a team or resolved conflicts. This will help you stand out as a candidate who can lead by example and support others effectively.
✨Tip Number 3
Prepare to discuss how you handle high-pressure situations. Given the fast-paced environment of a cinema, showcasing your ability to remain calm and effective under pressure will resonate well with the hiring managers.
✨Tip Number 4
Engage with Vue's social media channels or community events if possible. This shows your enthusiasm for the brand and gives you insights into their latest promotions and customer engagement strategies, which you can reference during your discussions.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, leisure, or hospitality. Emphasise any leadership roles or customer service achievements that align with the responsibilities of a Team Leader at Vue UK&I.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cinema and your ability to lead a team. Mention specific examples of how you've motivated others and handled challenges in a fast-paced environment.
Highlight Key Skills: In your application, clearly outline your communication skills, problem-solving abilities, and your proactive mindset. These are crucial for the Team Leader role, so make them stand out.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Vue UK&I. Mention how you align with their core values, such as collaboration and customer focus, to demonstrate that you're a good fit for their team.
How to prepare for a job interview at Vue UK&I
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to lead and motivate others. Share examples from your past experiences where you successfully guided a team or resolved conflicts, showcasing your leadership style.
✨Emphasise Customer Service Experience
Since the role focuses on delivering excellent customer service, be prepared to discuss your previous roles in retail, leisure, or hospitality. Highlight specific instances where you went above and beyond for customers, as this aligns with the company's core values.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of examples where you quickly resolved issues, such as ticketing errors or customer complaints, and explain your thought process during those times.
✨Demonstrate a Can-Do Attitude
Vue UK&I values a proactive mindset. During the interview, express your enthusiasm for the cinema industry and your eagerness to learn and develop new skills. This will show that you're not just looking for a job, but are genuinely interested in contributing to the team's success.
