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For Companies At a Glance
- Tasks: Greet customers, serve at counters, and ensure a clean cinema environment.
- Company: Join Vue, a leading cinema chain dedicated to unforgettable big screen experiences.
- Benefits: Enjoy unlimited cinema access, employee discounts, and wellbeing support.
- Why this job: Be part of a fun team, develop your career, and share your passion for films.
- Qualifications: No prior experience needed, just a positive attitude and eagerness to learn.
- Other info: Flexible hours perfect for students and a chance to grow within the company.
Our customer assistants are the essential link between our business and our customers. From day one, you'll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience.
You're not required to have prior working experience to be a successful customer assistant but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year. You'll be hands-on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy and be equipped with the knowledge to answer queries about all our latest content and blockbusters.
Many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.
What Will I Be Doing?
- Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers' visits was to their satisfaction.
- Using pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times.
- Communicating all the latest information about our current content features to our customers - what day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out.
- Using the regular training and development tools we provide to confidently complete daily tasks and responsibilities.
- Communicating up-to-date information about pricing and the value of our content offering and booking options to our customers.
- Supporting our customers' understanding of the full range of products and services available by sharing fun facts, stories, statistics, and key information (e.g., VIP & recliner seating, accessibility options, and over 18 screenings).
- Informing customers about our food & beverage options - how and where to purchase and any promotional offers or combos to support their purchase needs and overall experience.
- Keeping all areas of the cinema clean, comfortable, and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room).
- Helping to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviours or disruptions that go against our business values, policies, or procedures.
What Skills Do I Need?
- Prior working experience is not essential but some experience working with people is preferred.
- Have a positive can-do attitude and always willing to go the extra mile.
- A team player that supports your colleagues with various daily tasks.
- Ability to work at pace in a busy and sometimes pressured environment.
- Can demonstrate initiative and have the eagerness to learn new skills.
- Treat your colleagues and customers with respect and are always approachable.
- Take pride in your appearance and ensure a clean and tidy uniform.
- A clear communicator with good verbal and written skills.
- Confident in your ability to use the technology in our cinemas - till points, ticket scanner, etc.
- Share a passion for the film and cinema industry.
- Aligned with our core values and can demonstrate these every day.
Life at Vue
Working at Vue means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be. Our standards are high, but we don't take ourselves too seriously - we're all about working together and embracing different perspectives because that's how we genuinely improve what we do.
Our Core Values
- Analytical: Big picture thinking and detail enables informed decisions.
- Belonging: Our narrative is one and inclusive team - where everyone's voice matters.
- Collaboration: We are in this together - working to offer the best experience for our customers and team.
- Customer focus: Our customers are our main priority and at the center of everything we do.
- Dynamic: We are inquisitive problem solvers and not afraid of a challenge.
- Excitement: The world of big screen entertainment is continuously evolving and we wouldn't have it any other way.
Key Benefits
- Unlimited cinema for you and a monthly allowance for your family and friends.
- Annual holiday allowance.
- Wellbeing support including online GP access.
- Employee discounts across our services.
Customer Assistant employer: Vue UK&I
Contact Detail:
Vue UK&I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with the latest films and cinema trends. Being knowledgeable about current blockbusters and upcoming releases will help you engage with customers and demonstrate your passion for the film industry.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with a diverse range of customers, being clear and approachable will make a great impression. Consider role-playing scenarios with friends to build your confidence.
✨Tip Number 3
Show your enthusiasm for customer service. During any interactions, whether in person or online, convey your eagerness to help and create a positive atmosphere. This attitude aligns perfectly with our core values at Vue.
✨Tip Number 4
Be prepared to discuss teamwork experiences. Highlight any instances where you've collaborated with others to achieve a common goal, as this is crucial for the role of a Customer Assistant at Vue.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any experience you have working with people, even if it's informal. Emphasise your positive attitude, teamwork skills, and any relevant customer service experience, no matter how small.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the cinema industry. Mention specific reasons why you want to work at Vue and how you align with their core values, such as customer focus and collaboration.
Showcase Relevant Skills: Clearly outline your communication skills and ability to work in a fast-paced environment. Provide examples of how you've demonstrated initiative or problem-solving in previous roles or situations.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Vue UK&I
✨Show Your Enthusiasm
As a Customer Assistant, your passion for providing excellent service is key. Make sure to express your enthusiasm for the role and the cinema industry during the interview. Share why you love films and how you can contribute to creating an exciting atmosphere for customers.
✨Demonstrate Team Spirit
Vue values collaboration and teamwork. Be prepared to discuss examples of how you've worked well in a team setting. Highlight your willingness to support colleagues and how you can contribute to a positive work environment.
✨Communicate Clearly
Good communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might be asked about how you would handle customer queries, so think of examples where you've successfully communicated information in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think about how you would handle busy periods, difficult customers, or maintaining cleanliness in the cinema. Prepare specific examples to demonstrate your initiative and ability to work under pressure.
