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- Tasks: Assist customers with product and software queries, ensuring a seamless experience.
- Company: Fast-growing company with a friendly and innovative culture.
- Benefits: Full-time hours, supportive environment, and opportunities for continuous improvement.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a proactive problem-solving mindset.
- Other info: Join a collaborative team that values innovation and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Advisor, you’ll be the first point of contact for customers, assisting with product and software-related queries. You’ll manage customer issues from order fulfilment to technical support, ensuring a seamless and professional experience.
This role requires you to coordinate timely responses to customer incidents and requests, escalate when necessary, and maintain clear communication throughout. You’ll apply problem-solving skills and an analytical approach to deliver effective resolutions while upholding excellent customer service standards.
Your responsibilities day to day will be…
- Handle customer queries across phone, email, and Zendesk, providing timely and professional support for product, service, and software issues.
- Troubleshoot and resolve technical issues, escalating complex cases when needed, while maintaining clear communication and accurate records throughout.
- Manage system onboarding, commissioning requests, account maintenance (e.g., password resets), and ensure efficient ticket prioritisation and resolution.
- Process and update customer orders, pro forma invoices, and pricing, ensuring accuracy in dispatch, delivery coordination, and CRM data management.
- Liaise with internal teams across production, installation, development, and accounts to meet customer needs and deadlines.
- Monitor support systems, investigate alerts, and document all actions thoroughly to ensure quality outcomes and compliance with internal procedures.
- Proactively identify recurring issues, suggest improvements, support IT-related projects, and contribute to enhancing customer service processes.
What do we expect of you?
- A strong customer focus with excellent communication skills.
- Proactive problem-solving and accountability for outcomes.
- Ability to prioritise tasks and stay organised under pressure.
- Confidence using software systems and learning new tools.
- Team-oriented, collaborative, and resilient.
- Attention to detail and sound judgement when escalating.
- A mindset for continuous improvement and innovation.
- Commitment to our company values.
What can you expect of us?
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A hard working, fun, efficient, respectful, positive, supportive, innovative, and ambitious environment.
- A commitment to building an environment that welcomes individuals who embrace progressive values and a ‘One Team’ ethos.
Customer Service Advisor in Salford employer: VUE group
Contact Detail:
VUE group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Salford
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us – it’ll make you stand out!
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and professional. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a tricky situation into a success. We love candidates who can think on their feet!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and helps keep you fresh in the interviewer's mind. Plus, we appreciate that kind of initiative!
We think you need these skills to ace Customer Service Advisor in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like problem-solving and communication abilities.
Showcase Your Customer Focus: We want to see your passion for customer service! Share examples of how you've gone above and beyond for customers in previous roles. This will help us understand your commitment to providing excellent support.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at VUE group
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services. Brush up on common customer service scenarios and technical issues that might arise. This will help you demonstrate your problem-solving skills and show that you’re proactive.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service, like how you would handle a difficult customer or resolve a technical issue. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your Communication Skills
Since communication is key in this role, be prepared to showcase your ability to convey information clearly and professionally. Use examples from your past experiences where you successfully communicated with customers or team members to resolve issues.
✨Be Ready to Collaborate
Highlight your teamwork skills by discussing how you’ve worked with others to achieve a common goal. The role requires liaising with various internal teams, so showing that you can collaborate effectively will set you apart from other candidates.
