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- Tasks: Coordinate field engineers to resolve hardware and software issues efficiently.
- Company: Join VUE, a leader in video telematics and Insurtech, dedicated to improving vehicle safety.
- Benefits: Enjoy perks like a bonus, employee assistance, free breakfast, and a cycle-to-work scheme.
- Why this job: Be part of a supportive team that values growth and exceptional customer service.
- Qualifications: Must have at least 1 year of admin/scheduling experience and excellent communication skills.
- Other info: Office-based role in Salford Quays with a Monday to Friday schedule.
The predicted salary is between 24000 - 25000 £ per year.
Salary – £24,000- £25,000
Location – Salford Quays
Work Location – Office Based
Job Type – Full time permanent position
Schedule– Monday to Friday – 37.5 hours.
Experience – Minimum 1 years administration /scheduling experience.
VUE are industry leaders both in video telematics and Insurtech. Our solutions are used every day by some of the UK’s biggest fleets and insurers, helping them to improve vehicle safety, reduce road risk and ultimately save lives.
With this at the forefront of everything we do, we are a business that are continually growing and looking to develop. Our team is made up of like-minded, driven individuals, who support each other, are proactive and work together to continually progress whilst striving to provide our customers with exceptional service.
Job purpose
The role’s mission- if you choose to accept it- is to deploy our team of field engineers to fix both hardware and software faults within our existing customer base as efficiently and effectively as possible for both our customers and the Company. It’s a varied and challenging role that will see you dealing with a high volume of work enquiries and managing multiple diaries to efficiently co-ordinate activity.
Job Responsibilities
· Planning and deploying our VUE team of engineers to efficiently and profitably fix our hardware and software faults
· Processing the booking confirmation on our bespoke VUE system
· Managing all the phone and e-mail messages from customers / engineers / company personnel and processing support tickets accordingly within the agreed SLA’s
· Always managing customer expectations with a flexible approach to client query resolution; escalation and prioritisation of urgent jobs based on type.
· Providing excellent and efficient customer relations.
· Work interdepartmentally to support colleagues and assist with any queries.
Ideal Candidate
· You MUST have proven experience of either managing diaries / coordinating and booking appointments / route planning for teams including similar positions to that of engineers / contractors / installers.
· You must have excellent customer service skills, including strong communication via the telephone and by e-mail.
· Be a skilled listener, able to relate with our customers to gain an understanding of their specific requirements, recording all information accurately.
· Strong administration / data entry experience, being efficient and accurate.
· Ability to problem solve, prioritise and multitask throughout the working day.
· Ability to work on own initiative and as part of the wider team.
· Fostering and developing strong working relationships with departments you will interact with on a daily basis.
Benefits
· Discretionary annual bonus
· Employee assistance programme
· Company Events
· Company Pension
· Complimentary on-site parking
· Cycle to work scheme
· Referral programme
· Free breakfast provided
· Easily commutable location
· Close to Media City
Bookings Co-ordinator employer: VUE group
Contact Detail:
VUE group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings Co-ordinator
✨Tip Number 1
Familiarize yourself with VUE's products and services. Understanding the specifics of video telematics and Insurtech will not only help you in the interview but also show your genuine interest in the company.
✨Tip Number 2
Highlight your experience in managing diaries and coordinating appointments. Be ready to share specific examples of how you've successfully handled scheduling challenges in previous roles.
✨Tip Number 3
Demonstrate your customer service skills during any interactions with us. Practice active listening and be prepared to discuss how you've effectively resolved customer queries in the past.
✨Tip Number 4
Showcase your ability to multitask and prioritize. Prepare to discuss scenarios where you've had to manage multiple tasks simultaneously, especially in a fast-paced environment.
We think you need these skills to ace Bookings Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration and scheduling. Emphasize any previous roles where you managed diaries or coordinated appointments, as this is crucial for the Bookings Co-ordinator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and ability to manage multiple tasks. Mention specific examples of how you've successfully handled similar responsibilities in past roles.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you provide examples of how you've effectively communicated with customers and team members in your application. This could be through phone calls, emails, or face-to-face interactions.
Showcase Problem-Solving Abilities: In your application, include instances where you've had to problem-solve or prioritize tasks under pressure. This will demonstrate your ability to handle the varied and challenging aspects of the role.
How to prepare for a job interview at VUE group
✨Showcase Your Scheduling Experience
Make sure to highlight your previous experience in administration and scheduling. Be ready to discuss specific examples of how you've managed diaries, coordinated appointments, or planned routes for teams, especially in a fast-paced environment.
✨Demonstrate Excellent Communication Skills
Since the role requires strong communication with customers and team members, prepare to showcase your customer service skills. Practice articulating how you handle phone and email communications, ensuring clarity and professionalism.
✨Emphasize Problem-Solving Abilities
The ability to prioritize and multitask is crucial for this position. Think of scenarios where you've successfully resolved issues or managed urgent requests, and be prepared to share these during the interview.
✨Build Rapport with Interviewers
Fostering strong working relationships is key in this role. During the interview, engage with your interviewers by asking questions and showing genuine interest in their experiences at the company. This will demonstrate your interpersonal skills and team-oriented mindset.
