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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in a fast-paced cinema environment.
- Company: Join Vue UK & Ireland, a leading cinema operation with a focus on teamwork and customer experience.
- Benefits: Enjoy personal holiday allowance, competitive pension, wellbeing support, and unlimited cinema passes.
- Why this job: Kickstart your management career while sharing your passion for cinema and creating memorable experiences.
- Qualifications: Previous experience in retail or hospitality preferred; strong communication and leadership skills required.
- Other info: Be part of an inclusive team that values collaboration and excitement in the world of entertainment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Our team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema. As the first step into management in our cinema, you will lead by example and help to build a high performing team. This is a great opportunity to develop your leadership skills and grow your passion to deliver a great customer experience.
What Will I Be Doing?
- Deliver excellent customer service standards ensuring that all team members provide a warm, professional and efficient service
- Lead by example in guiding customers from entry to exit, ensuring that every touchpoint is handled professionally
- Support and find solutions for any issues such as ticketing and seating errors or technical issues in a quick and efficient manner
- Share relevant and important information with team members, keeping everyone updated on the latest objectives
- Promote upcoming screenings and special events to customers
- Ensure high standards of customer service are maintained during both peak and off-peak times
- Assist management with the onboarding of new team members – helping to upskill in operational tasks, customer service techniques and knowledge of cinema offers and retail promotions
- Observe and mentor team members, regularly delegating tasks to help exceed daily targets and being on hand to support with any queries
- Ensure all health and safety policies are followed by conducting regular safety checks across all cinema areas and take action on any risks identified
- Ensure high standards of cleanliness and hygiene are kept across all areas of the cinema, from retail counters and foyer areas to toilets and seating areas
- Support the management of stock levels to ensure the uninterrupted flow of service (e.g., food, beverages and cleaning supplies)
- Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status
Experience and Skills
- Previous experience within the retail, leisure or hospitality sector is preferred
- Clear and confident communication with customers and team members
- Ability to lead, motivate and support team members with their daily tasks
- Able to remain calm, flexible, and effective in a fast-paced, high-pressure environment
- Maintains a clean, presentable uniform and professional appearance
- Takes accountability and has the eagerness to learn and develop new skills
- Has a proactive and solution-focused mindset with a can-do attitude
- Has enthusiasm and passion for cinema
Vue UK & Ireland is part of Vue International, one of the world\’s leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, 224 sites and 1,962 screens.
Our Values
- Belonging: Our narrative is one and inclusive team – where everyone\’s voice matters
- Collaboration: We are in this together – working to offer the best experience for our customers and team
- Customer focus: Our customers are our main priority and at the centre of everything we do
- Dynamic: We are inquisitive problem solvers and not afraid of a challenge
- Excitement: The world of big screen entertainment is continuously evolving and we wouldn\’t have it any other way
Key Benefits
- Personal holiday allowance plus bank holidays
- Competitive pension scheme
- Wellbeing support
- Unlimited digital cinema pass for you and monthly guest passes available too
- Discounts off our food and beverage
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Team Leader employer: Vue Entertainment
Contact Detail:
Vue Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've led a team or solved a problem. Be ready to share these stories during your interview.
✨Tip Number 3
Show your passion for cinema! Talk about your favourite films or experiences at the cinema. This will demonstrate your enthusiasm and make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the cinema experience.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion for Cinema: When you're writing your application, let your love for cinema shine through! Share why you’re excited about the role and how you can contribute to creating a fantastic customer experience.
Highlight Your Leadership Skills: As a Team Leader, we want to see your ability to motivate and support others. Use examples from your past experiences to demonstrate how you've led teams or helped colleagues succeed.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and relevant to the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Vue Entertainment
✨Know the Cinema Inside Out
Before your interview, make sure you’re familiar with the cinema's offerings, including upcoming screenings and special events. This shows your enthusiasm for the role and helps you engage in meaningful conversations during the interview.
✨Demonstrate Leadership Skills
Be prepared to share examples of how you've led or motivated a team in the past. Think about specific situations where you’ve resolved conflicts or supported team members, as this will highlight your ability to lead by example.
✨Showcase Your Customer Service Passion
Since customer experience is key, come ready to discuss how you would handle various customer scenarios. Use real-life examples to illustrate your proactive and solution-focused mindset, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, management style, and expectations for the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
