At a Glance
- Tasks: Be the friendly face of our cinema, greeting customers and ensuring a fantastic experience.
- Company: Join Vue, where we create unforgettable big screen moments together.
- Benefits: Enjoy unlimited cinema access, discounts, and wellbeing support.
- Other info: Great opportunities for career growth within a dynamic and inclusive team.
- Why this job: Kickstart your career in a fun environment while sharing your passion for films.
- Qualifications: No prior experience needed, just bring your enthusiasm and team spirit.
Our customer assistants are the essential link between our business and our customers. From day one, you\'ll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience. You\'re not required to have prior working experience to be a successful customer assistant but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year. You\'ll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy and be equipped with the knowledge to answer queries about all our latest content and blockbusters. And what\'s great - many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.
What Will I Be Doing?
- Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
- Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
- Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
- Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
- Communicate up to date information about pricing and the value of our content offering and booking options to our customers
- Support our customers\' understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
- Inform customers about our food & beverage options - How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
- Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
- Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures
- Prior working experience is not essential but some experience working with people is preferred
- Have a positive can-do attitude and always willing to go the extra mile
- A team player that supports your colleagues with various daily tasks
- Ability to work at pace in a busy and sometimes pressured environment
- Can demonstrate initiative and have the eagerness to learn new skills
- Treat your colleagues and customers with respect and are always approachable
- Take pride in your appearance and ensure a clean and tidy uniform
- A clear communicator with good verbal and written skills
- Confident in your ability to use the technology in our cinemas - Till points, ticket scanner etc.
- Share a passion for the film and cinema industry
- Aligned with our core values and can demonstrate these every day
Working at Vue means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be.
Our standards are high, but we don\'t take ourselves too seriously - we\'re all about working together and embracing different perspectives because that\'s how we genuinely improve what we do. Our Core Values
- Analytical: Big picture thinking and detail enables informed decisions
- Belonging: Our narrative is one and inclusive team - where everyone\'s voice matters
- Collaboration: We are in this together - working to offer the best experience for our customers and team
- Customer focus: Our customers are our main priority and at the centre of everything we do
- Dynamic: We are inquisitive problem solvers and not afraid of a challenge
- Excitement: The world of big screen entertainment is continuously evolving and we wouldn\'t have it any other way
Key Benefits
- Unlimited cinema for you and a monthly allowance for your family and friends
- Annual holiday allowance
- Wellbeing support including online GP access
- Employee discounts across our food & beverage range at our cinemas
- Exclusive discounts and rewards with many big brands through our rewards programme
Equal opportunities Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.
Salary: National Minimal Wage
Customer Assistant in Blaby employer: Vue Entertainment
At Vue, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. With unlimited cinema access, generous holiday allowances, and comprehensive wellbeing support, we ensure our customer assistants not only thrive in their roles but also enjoy a fulfilling career path within the company. Join us in creating unforgettable experiences for our customers while being part of a collaborative and dynamic team that celebrates diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Blaby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vue Entertainment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vue Entertainment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Assistant in Blaby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vue Entertainment:Your cover letter is your chance to shine! Tell us why you want to work at Vue Entertainment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vue Entertainment!
How to prepare for a job interview at Vue Entertainment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
