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- Tasks: Be the friendly face of our cinema, greeting customers and ensuring a fantastic experience.
- Company: Join Vue, where we create unforgettable big screen moments together.
- Benefits: Enjoy unlimited cinema access, discounts, and wellbeing support.
- Why this job: Kickstart your career in a fun environment while sharing your passion for films.
- Qualifications: No prior experience needed, just bring your enthusiasm and team spirit.
- Other info: Great opportunities for career growth within a dynamic and inclusive team.
Our customer assistants are the essential link between our business and our customers. From day one, you\’ll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience. You\’re not required to have prior working experience to be a successful customer assistant but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year. You\’ll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy and be equipped with the knowledge to answer queries about all our latest content and blockbusters. And what\’s great – many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.
What Will I Be Doing?
- Supporting our customer journey from start to finish – greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
- Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
- Communicate all the latest information about our current content features to our customer – What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
- Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
- Communicate up to date information about pricing and the value of our content offering and booking options to our customers
- Support our customers\’ understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
- Inform customers about our food & beverage options – How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
- Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
- Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures
- Prior working experience is not essential but some experience working with people is preferred
- Have a positive can-do attitude and always willing to go the extra mile
- A team player that supports your colleagues with various daily tasks
- Ability to work at pace in a busy and sometimes pressured environment
- Can demonstrate initiative and have the eagerness to learn new skills
- Treat your colleagues and customers with respect and are always approachable
- Take pride in your appearance and ensure a clean and tidy uniform
- A clear communicator with good verbal and written skills
- Confident in your ability to use the technology in our cinemas – Till points, ticket scanner etc.
- Share a passion for the film and cinema industry
- Aligned with our core values and can demonstrate these every day
Working at Vue means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be.
Our standards are high, but we don\’t take ourselves too seriously – we\’re all about working together and embracing different perspectives because that\’s how we genuinely improve what we do. Our Core Values
- Analytical: Big picture thinking and detail enables informed decisions
- Belonging: Our narrative is one and inclusive team – where everyone\’s voice matters
- Collaboration: We are in this together – working to offer the best experience for our customers and team
- Customer focus: Our customers are our main priority and at the centre of everything we do
- Dynamic: We are inquisitive problem solvers and not afraid of a challenge
- Excitement: The world of big screen entertainment is continuously evolving and we wouldn\’t have it any other way
Key Benefits
- Unlimited cinema for you and a monthly allowance for your family and friends
- Annual holiday allowance
- Wellbeing support including online GP access
- Employee discounts across our food & beverage range at our cinemas
- Exclusive discounts and rewards with many big brands through our rewards programme
Equal opportunities Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.
Salary: National Minimal Wage
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Customer Assistant employer: Vue Entertainment
Contact Detail:
Vue Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Get to know the company! Before your interview, dive into their values and mission. This way, you can show how your enthusiasm aligns with their goal of creating an unforgettable cinema experience.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Assistant and how you'd handle them. Being prepared will help you shine during the interview.
✨Tip Number 3
Show off your passion for films! Share your favourite movies or experiences at the cinema. This not only makes you relatable but also demonstrates your genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to contribute to the ultimate big screen experience.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about creating a fantastic experience for our customers. Share any relevant experiences or even just your love for cinema!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your skills and experiences without rambling. Use bullet points if it helps to organise your thoughts!
Tailor Your Application: Make sure to align your application with our core values. Show us how you embody collaboration, customer focus, and excitement in your previous roles or experiences. This will help us see how you fit into our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vue Entertainment
✨Show Your Enthusiasm
Make sure to express your passion for customer service and the cinema experience. Share why you love films and how you can contribute to creating an exciting atmosphere for customers. This enthusiasm will resonate with interviewers looking for someone who embodies their brand values.
✨Know the Latest Content
Familiarise yourself with the current films and showtimes before the interview. Being able to discuss recent blockbusters or upcoming releases shows that you're proactive and genuinely interested in the role. It also helps you answer any questions about the cinema's offerings confidently.
✨Demonstrate Team Spirit
Prepare examples of how you've worked well in a team, even if it's from school or volunteer experiences. Highlight your ability to support colleagues and contribute to a positive work environment, as teamwork is crucial in a busy cinema setting.
✨Practice Clear Communication
Since you'll be interacting with customers regularly, practice articulating your thoughts clearly. You might want to role-play common customer scenarios with a friend to build your confidence. This will help you convey information effectively during the interview and show that you're ready for the fast-paced environment.
