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For Companies At a Glance
- Tasks: Be the friendly face of our cinema, greeting customers and ensuring a fantastic experience.
- Company: Join Vue, where we create unforgettable big screen moments together.
- Benefits: Enjoy unlimited cinema access, discounts, and wellbeing support.
- Why this job: Kickstart your career in a fun environment while sharing your passion for films.
- Qualifications: No prior experience needed, just bring your enthusiasm and team spirit!
- Other info: Great opportunities for career growth within a dynamic and inclusive team.
Overview
Our customer assistants are the essential link between our business and our customers. From day one, you\’ll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience. You\’re not required to have prior working experience to be a successful customer assistant but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year. You\’ll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy and be equipped with the knowledge to answer queries about all our latest content and blockbusters. And what\’s great – many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.
What Will I Be Doing?
- Supporting our customer journey from start to finish – greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
- Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
- Communicate all the latest information about our current content features to our customer – What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
- Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
- Communicate up to date information about pricing and the value of our content offering and booking options to our customers
- Support our customers\’ understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
- Inform customers about our food & beverage options – How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
- Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
- Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures
- Prior working experience is not essential but some experience working with people is preferred
- Have a positive can-do attitude and always willing to go the extra mile
- A team player that supports your colleagues with various daily tasks
- Ability to work at pace in a busy and sometimes pressured environment
- Can demonstrate initiative and have the eagerness to learn new skills
- Treat your colleagues and customers with respect and are always approachable
- Take pride in your appearance and ensure a clean and tidy uniform
- A clear communicator with good verbal and written skills
- Confident in your ability to use the technology in our cinemas – Till points, ticket scanner etc.
- Share a passion for the film and cinema industry
- Aligned with our core values and can demonstrate these every day
Our Core Values
- Analytical: Big picture thinking and detail enables informed decisions
- Belonging: Our narrative is one and inclusive team – where everyone\’s voice matters
- Collaboration: We are in this together – working to offer the best experience for our customers and team
- Customer focus: Our customers are our main priority and at the centre of everything we do
- Dynamic: We are inquisitive problem solvers and not afraid of a challenge
- Excitement: The world of big screen entertainment is continuously evolving and we wouldn\’t have it any other way
Key Benefits
- Unlimited cinema for you and a monthly allowance for your family and friends
- Annual holiday allowance
- Wellbeing support including online GP access
- Employee discounts across our food & beverage range at our cinemas
- Exclusive discounts and rewards with many big brands through our rewards programme
Equal opportunities
Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.
Salary
Minimum wage
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Customer Assistant employer: Vue Entertainment
Contact Detail:
Vue Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Get to know the company! Before your interview, dive into their values and mission. This way, you can show how your enthusiasm aligns with their goal of creating an unforgettable cinema experience.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Assistant and how you'd handle them. Being prepared will help you shine during the interview.
✨Tip Number 3
Dress the part! Make sure you look smart and presentable for your interview. A tidy appearance shows that you take pride in yourself, just like you would in keeping the cinema clean and welcoming.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to embrace the exciting world of cinema!
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about creating a fantastic experience for our customers. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Assistant. Mention any relevant experiences, even if they’re informal, that showcase your ability to work with people.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vue Entertainment
✨Know Your Stuff
Familiarise yourself with the latest films and cinema offerings. Being able to chat about current blockbusters or upcoming releases will show your passion for the industry and help you connect with customers.
✨Show Your Enthusiasm
Bring your energy and excitement to the interview! Demonstrating a positive attitude and eagerness to create a great atmosphere will resonate well with the interviewers, as they’re looking for someone who can embody their brand values.
✨Practice Customer Scenarios
Think of common customer interactions you might face, like handling queries or managing busy periods at the till. Practising these scenarios can help you articulate how you would provide excellent service under pressure.
✨Dress the Part
Make sure you present yourself neatly and professionally. A tidy appearance reflects your respect for the role and the company, and it sets a good first impression right from the start.
