Customer Assistant

Our customer assistants are the essential link between our business and our customers. From day one, you’ll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience. You’re not required to have prior working experience to be a successful customer assistant but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year. You’ll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy and be equipped with the knowledge to answer queries about all our latest content and blockbusters. And what’s great – many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.

Responsibilities

• Supporting our customer journey from start to finish – greet customers into our cinema, offer prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times and offer after‑care service to check that each customer’s visit was satisfactory.
• Use pace and efficiency at the till points to keep a high level of customer service and help manage queue times.
• Communicate all the latest information about our current content features – day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternatives if their first choice is sold out.
• Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities.
• Communicate up‑to‑date information about pricing and the value of our content offering and booking options to customers.
• Support customers’ understanding of the full range of products and services by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over‑18 screenings).
• Inform customers about our food & beverage options – where to purchase and any promotional offers or combos.
• Keep all areas of the cinema clean, comfortable and tidy (retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room, etc.).
• Help keep the cinema a safe environment for both customers and staff, identifying and reporting any suspicious behaviours or disruption that go against our business values, policies or procedures. Prior working experience is not essential but some experience working with people is preferred.

Qualifications

• Positive can‑do attitude and always willing to go the extra mile.
• Team player who supports colleagues with daily tasks.
• Ability to work at pace in a busy and sometimes pressured environment.
• Initiative and eagerness to learn new skills.
• Respectful towards colleagues and customers; always approachable.
• Pride in appearance and maintain a clean and tidy uniform.
• Clear communicator with good verbal and written skills.
• Confident in using cinema technology – till points, ticket scanner, etc.
• Passion for the film and cinema industry.
• Aligned with our core values and can demonstrate them every day.

Core Values

• Analytical – Big picture thinking and detail enable informed decisions.
• Belonging – Our narrative is one inclusive team where everyone’s voice matters.
• Collaboration – We are in this together, working to offer the best experience.
• Customer focus – Our customers are our main priority and at the centre of everything we do.
• Dynamic – We are inquisitive problem solvers and not afraid of a challenge.
• Excitement – The world of big‑screen entertainment is continuously evolving and we wouldn’t have it any other way.

Key Benefits

• Unlimited cinema for you and a monthly allowance for your family and friends.
• Annual holiday allowance.
• Wellbeing support including online GP access.
• Employee discounts across food & beverage range at our cinemas.
• Exclusive discounts and rewards with many big brands through our rewards programme.

Equal opportunities – Vue is committed to ensuring that policies, processes and frameworks promote equal access and opportunities for all. No one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part‑time or fixed‑term status.

Salary: 20 years old or under £10.00, 21 years old or over £12.21