At a Glance
- Tasks: Be the friendly face of our cinema, greeting customers and ensuring a fantastic experience.
- Company: Join a leading cinema chain dedicated to delivering the ultimate big screen experience.
- Benefits: Enjoy unlimited cinema access, employee discounts, and wellbeing support.
- Other info: Great opportunities for career growth within the company.
- Why this job: Kickstart your career in a fun environment while sharing your passion for films.
- Qualifications: No prior experience needed, just bring enthusiasm and a can-do attitude.
Overview
Our customer assistants are the essential link between our business and our customers. From day one, you\"ll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience. You don\"t need prior working experience to be a successful customer assistant, but you must have enthusiasm and passion to help create an exciting atmosphere for the millions of customers that visit us each year. You\"ll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy and be equipped with the knowledge to answer queries about all our latest content and blockbusters. And what\"s great - many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.
What Will I Be Doing?
- Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
- Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
- Communicate all the latest information about our current content features to our customers - what day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
- Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
- Communicate up to date information about pricing and the value of our content offering and booking options to our customers
- Support our customers\\\' understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
- Inform customers about our food & beverage options - how and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
- Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
- Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures
- Have a positive can-do attitude and always willing to go the extra mile
- A team player that supports your colleagues with various daily tasks
- Ability to work at pace in a busy and sometimes pressured environment
- Can demonstrate initiative and have the eagerness to learn new skills
- Treat your colleagues and customers with respect and are always approachable
- Take pride in your appearance and ensure a clean and tidy uniform
- A clear communicator with good verbal and written skills
- Confident in your ability to use the technology in our cinemas - till points, ticket scanner etc.
- Share a passion for the film and cinema industry
Our Core Values
- Analytical: Big picture thinking and detail enables informed decisions
- Belonging: Our narrative is one and inclusive team - where everyone\\\'s voice matters
- Collaboration: We are in this together - working to offer the best experience for our customers and team
- Customer focus: Our customers are our main priority and at the centre of everything we do
- Dynamic: We are inquisitive problem solvers and not afraid of a challenge
- Excitement: The world of big screen entertainment is continuously evolving and we wouldn\\\'t have it any other way
Key Benefits
- Unlimited cinema for you and a monthly allowance for your family and friends
- Annual holiday allowance
- Wellbeing support including online GP access
- Employee discounts across our food & beverage range at our cinemas
- Exclusive discounts and rewards with many big brands through our rewards programme
Equal opportunities
Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.
Salary: Under 20 = £10.00 an hour & Over 21 = £12.21 an hour
Customer Assistant in Bedford employer: Vue Entertainment
At Vue, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. As a Customer Assistant, you'll enjoy unlimited cinema access, generous holiday allowances, and comprehensive wellbeing support, all while being part of a dynamic team that prioritises customer satisfaction and collaboration. With numerous opportunities for career advancement, many of our employees have successfully transitioned from this role into exciting careers within the company, making it a fantastic place to start your journey in the film and cinema industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Bedford
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Vue Entertainment value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Vue Entertainment a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Vue Entertainment!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Vue Entertainment.
We think you need these skills to ace Customer Assistant in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Vue Entertainment!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Vue Entertainment
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
