At a Glance
- Tasks: Lead a dynamic trade counter team and enhance customer experiences daily.
- Company: Join Vuba Surfaces, one of the UK's fastest-growing manufacturers.
- Benefits: Career growth opportunities, competitive salary, and a vibrant work culture.
- Other info: Be part of a passionate team driving innovation in British manufacturing.
- Why this job: Make a real impact by shaping trade relationships and improving processes.
- Qualifications: Experience in trade counter management and excellent communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Job Description
Trade Counter Manager
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Trade Counter Manager Birstall
Ready to lead from the front, keep standards high, and turn everyday customer conversations into trade relationships that last?
If youre a people-first leader with a strong trade counter background, this is your chance to step into a role where your day-to-day impact is visible, measurable and genuinely valued.
At Vuba Surfaces, were building a faster, sharper trade experience - one counter, one account, and one delivery at a time.
About the role
As Trade Counter Manager, youll be responsible for running an efficient, friendly and highly organised trade counter that supports builders, installers, merchants, and contractors.
Youll lead a small team, ensure customers get the right product at the right time, and drive improvements that make it easier for trade customers to do business with us.
This is not a back-office-only role.
Youll be on the counter, shaping the customer experience, coordinating with internal teams, and making sure every customer leaves confidentwhether theyre collecting orders, placing enquiries, or needing quick guidance on suitable surfaces.
- What youll be doing
- Lead and develop the teammanage day-to-day performance, coach colleagues, and create a consistently positive trade counter culture.
- Deliver an exceptional trade experiencegreet customers confidently, handle trade enquiries promptly, and build rapport quickly.
- Manage trade counter operationsorder processing, stock checks, picking coordination and maintaining accurate records.
- Improve efficiencyspot bottlenecks, introduce better ways of working, and help streamline collection and order turnaround.
- Handle customer queries professionallyresolve issues, escalate appropriately, and follow through until the outcome is right.
- Support sales growthidentify upsell and cross-sell opportunities in a way that genuinely helps the customers project.
- Work closely with internal teamsensure smooth communication between the trade counter, sales, warehouse/logistics and customer service.
- Maintain standardskeep the counter area tidy, organised and ready for customers, with clear product knowledge at hand.
- Use data and processtrack performance, report on key metrics and keep procedures compliant and consistent.
- What were looking for
We want a Trade Counter Manager who can combine strong operational discipline with an approachable, confident customer style.
- Proven trade counter or front-line retail/wholesale leadership experienceyoull know what great looks like in day-to-day service.
- Excellent communication skillsyou can speak clearly, listen properly, and keep customers informed.
- A can-do mindsetcalm under pressure, solutions-focused, and able to keep things moving.
- Strong product and process awarenesswhether youve worked in surfaces, building materials or a similar environment, youll learn quickly and apply what you know.
- Leadership abilityyou motivate people, set standards, and help your team perform at their best.
- Organised and detail-orientedyou manage tasks, paperwork and stock processes with care.
- Customer-first attitudeyou understand trade customers value speed, accuracy and reliability.
- Why this role will suit you
Working as Trade Counter Manager at Birstall is about more than serving customersits about owning the experience.
Youll be the person trade customers remember: the one who knows what they need, explains options clearly, and makes sure orders are handled properly.
Youll also be joining a brand with momentum and high expectations.
That combination means youll have the opportunity to influence standards, improve processes, and help shape how trade customers experience Vuba every day.
- About Vuba
- Join One of the UKs Fastest Growing Manufacturers The Vuba Journey Has Only Just Begun
Founded in 2009 by entrepreneur Sean Scott, Vuba has grown from an ambitious start-up into one of the UKs fastest growing manufacturing businesses.
Driven by innovation, investment and an unwavering commitment to quality, weve built a reputation as a global leader in resin surfacing products and specialist construction materials.
Our headquarters are located in Hulls vibrant Fruit Market, supported by a growing network of specialist facilities across the UK.
This includes our National Production & Distribution Centre in Melton, Easihold Production & Distribution Centre in Beverley, Research & Development Centre in Beverley, Aggregate Processing Facility in Goole, and Regional Distribution Centres in Birstall and Bridgwater.
Internationally, our Americas Distribution Centre in Virginia supports our rapidly expanding presence across North America, alongside our operations in the Middle East and our worldwide distribution network.
Over the past two years, weve invested more than £5 million into new manufacturing facilities, automation, research, technology and distribution infrastructure.
Every investment has one goal: delivering industry-leading products, exceptional customer service and a world-class experience for our customers.
Proudly manufacturing in Britain, Vuba products are now trusted in more than 60 countries across North and South America, Europe, the Middle East, Australia and beyond.
As global demand continues to accelerate, so does our ambition.
Our growth speaks for itself.
Revenue has increased from £15 million in 2021 to £28 million in 2024, with the business on track to achieve £70 million in revenue during 2026.
Backed by a passionate team and a social media audience of more than one million people, Vuba has become one of the most recognised brands in our industry.
Our Awards
• Back-to-back Kings Awards for Enterprise
- Innovation (2025)
- International Trade (2026)
- Financial Times Fastest Growing Manufacturer in Europe
- Financial Times FT1000 Europes Fastest Growing Companies
- FEBE Top 100 Fastest Growing Companies (five consecutive years)
- The Sunday Times Top 100 Fastest Growing Businesses
- You Tube Creator Award
Why Join Vuba?
Were building more than a business - were building a team of ambitious people who want to make an impact.
Whether youre an experienced professional looking for your next challenge or a young, ambitious individual ready to launch your career, youll find genuine opportunities to develop, grow and progress with us.
We value people who are driven, adaptable, curious and willing to challenge the norm.
If youre looking to be part of a business thats investing, expanding and shaping the future of British manufacturing, wed love to hear from you.
At Vuba, we dont just offer jobswe build careers.
If youre ready to work hard, think differently, embrace opportunity and be part of something extraordinary, your future starts here.
Trade Counter Manager in Yorkshire employer: Vuba
Vuba is an exceptional employer located in Hull, offering a dynamic work environment where your contributions directly impact the success of a fast-growing manufacturing business. With a strong focus on employee development, Vuba provides ample opportunities for career progression and encourages innovative thinking to refine logistics processes. Join a passionate team that values quality and pace, and be part of a company committed to shaping the future of British manufacturing while enjoying the vibrant culture of Hull.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Manager in Yorkshire
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Vuba, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Vuba!
We think you need these skills to ace Trade Counter Manager in Yorkshire
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Vuba, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Vuba and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Vuba that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Vuba
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
