At a Glance
- Tasks: Help customers with queries and resolve issues across various channels.
- Company: Dynamic company in Hull focused on customer care and support.
- Benefits: Competitive salary, supportive environment, and training provided.
- Other info: Join a vibrant team in a location full of energy and opportunity.
- Why this job: Make a real difference to customers every day and build your confidence.
- Qualifications: Excellent communication skills and a customer-first attitude.
Customer Service Assistant
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Customer Service Assistant
Are you the kind of person who genuinely enjoys putting things right—quickly, kindly, and professionally?
If you love helping customers feel confident and cared for, we’d love to hear from you.
We’re looking for a Customer Service Assistant to join our customer support team in Hull.
This is a hands-on role where you’ll be the friendly voice that answers queries, resolves issues, and keeps the customer experience smooth from start to finish.
Whether customers contact us by email, live chat, or phone, your goal will be the same: to understand what they need and deliver clear, accurate support.
You’ll communicate with empathy, attention to detail, and a practical mindset—turning every interaction into a positive outcome.
- What you’ll be doing
- Responding to customer enquiries across multiple channels, ensuring a timely and helpful reply.
- Providing accurate information on orders, deliveries, products, and service processes.
- Resolving issues such as order changes, delivery problems, returns, and product-related questions.
- Handling customer complaints with care, following procedures while looking for solutions that satisfy the customer.
- Maintaining clear records of customer interactions and actions taken, so nothing is missed.
- Collaborating with internal teams to escalate complex cases and keep resolutions moving.
- Working to service standards, ensuring quality, consistency, and continuous improvement.
- What we’re looking for
- Excellent communication—clear, friendly, and confident (in writing and speaking).
- A customer-first attitude with the patience to listen, understand, and act.
- Strong attention to detail to ensure information is correct and processes are followed.
- The ability to stay calm and organised when things get busy.
- Comfort working in a fast-paced environment where you manage priorities and deadlines.
- Experience in customer service is desirable, but not essential—what matters most is your approach and reliability.
- Basic computer literacy to use customer systems and manage case updates.
- Why you’ll enjoy this role
This isn’t just a job where you “answer messages”.
It’s a role that gives you the chance to make a genuine difference to customers—every day.
You’ll build confidence in your knowledge of our products and processes, and you’ll see how your effort helps customers move from confusion to clarity.
We take pride in creating a supportive environment where feedback is welcomed and training is provided.
You’ll have the tools and guidance you need to succeed, while also having the ownership to improve how we handle customer care.
And with the role based in Hull, you’ll be joining a team in a location that’s full of energy and opportunity.
You’ll be part of a business that values quality, consistency, and people who care about getting it right.
- A great day in the life looks like…
- Starting your shift by checking your queue and prioritising urgent cases.
- Helping customers with order updates, delivery questions, and product guidance.
- Resolving issues using good judgement, empathy, and correct process.
- Updating case notes so colleagues have full visibility and next steps.
- Working through questions efficiently—without rushing the quality.
- Closing your shift knowing you’ve made a real difference for customers.
Ready to join us?
If you enjoy customer service, take pride in helping people, and want a role where your impact is clear, we’d love to meet you.
To apply, please submit your application via Vuba’s careers page.
If you have experience in retail, call handling, hospitality, admin, or any role involving customer care, you’re encouraged to apply—transferable skills are always welcome.
We’re excited to hear from you. Bring your energy, your reliability, and your customer-first mindset—and we’ll provide the support to help you thrive
Customer Service Assistant employer: Vuba
Vuba is an exceptional employer located in Hull, offering a dynamic work environment where your contributions directly impact the success of a fast-growing manufacturing business. With a strong focus on employee development, Vuba provides ample opportunities for career progression and encourages innovative thinking to refine logistics processes. Join a passionate team that values quality and pace, and be part of a company committed to shaping the future of British manufacturing while enjoying the vibrant culture of Hull.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vuba. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vuba before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vuba:Your cover letter is your chance to shine! Tell us why you want to work at Vuba specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vuba!
How to prepare for a job interview at Vuba
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
