At a Glance
- Tasks: Provide first line IT support via phone, email, and in-person for various technical issues.
- Company: Join a dynamic team in Stockport focused on customer service and tech solutions.
- Benefits: Gain Microsoft certifications, competitive salary, and opportunities for career growth.
- Other info: Work in a supportive environment with a focus on professional development.
- Why this job: Kickstart your tech career while helping others solve their IT problems.
- Qualifications: High school diploma and 2 years of technical support experience required.
The predicted salary is between 29250 - 35750 £ per year.
As a First Line Support Consultant, you will be responsible for providing timely, professional first line IT support to customers across phone, email, and in-person channels. The role focuses on diagnosing and resolving hardware, software, Microsoft 365, account access, and network connectivity issues, while accurately documenting tickets and escalating more complex matters to level two support or the appropriate IT team. The successful candidate should be service oriented, detail focused, eager to develop Microsoft certifications and comfortable supporting users across both Windows and Mac environments.
Basic Job Responsibilities
- Provide first line support to employees via phone, email, or in-person for IT related issues.
- Must be able to diagnose issues with hardware, software, and network connectivity problems.
- Troubleshoot and resolve technical issues in a timely manner, escalating more complex issues to Level Two support or appropriate IT personnel as needed.
- Assist with software installation, upgrades, and patch management, including Microsoft Office, antivirus software, and other business applications.
- Set up user accounts, email accounts, and access permissions in Active Directory, Office 365, and other relevant systems.
- Document support tickets, resolutions, and troubleshooting procedures in the helpdesk system, ensuring accurate and up to date records.
- Must be willing to skill up and qualify with the required Microsoft Certifications.
Qualifications
- High school diploma or equivalent.
- Microsoft Endpoint Administrator Associate.
- Microsoft Administrator Expert.
Skills
- 2 years of technical support experience in a similar support role.
- Strong knowledge of Microsoft 365 administration.
- Must be able to work on Mac or Windows.
- Must possess people and process skills.
- Excellent communication skills.
- Strong problem solving abilities.
- Must be a detail oriented individual.
- Must possess a customer service oriented mindset.
First Line Support Consultant - Stockport employer: VTG
VTG in Stockport is an excellent employer that prioritises employee development and a collaborative work culture. With a strong focus on service excellence, we offer comprehensive training opportunities, including support for obtaining Microsoft certifications, ensuring that our team members grow both personally and professionally while contributing to a positive IT support experience.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support Consultant - Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VTG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VTG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace First Line Support Consultant - Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VTG:Your cover letter is your chance to shine! Tell us why you want to work at VTG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VTG!
How to prepare for a job interview at VTG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
