Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate a team of technicians and manage customer enquiries in a fast-paced environment.
- Company: Family-owned transport and engineering business with a strong reputation.
- Benefits: Competitive salary, 25 days annual leave, and a supportive work culture.
- Why this job: Join a growing company where your contributions truly matter and build a long-term career.
- Qualifications: Experience in transport or engineering, strong communication skills, and IT literacy.
- Other info: Enjoy a stable work environment with opportunities for personal and professional growth.
The predicted salary is between 27000 - 29000 £ per year.
Chadderton Transport & Engineering Industry VTA Recruitment are delighted to be working with a well-established, family-owned transport and engineering business with a strong reputation built over decades. The company operates from two busy depots in Oldham and Peterlee, supporting a wide-ranging customer base across the Northwest and Northeast. Known for their reliability, high standards, and long-standing customer relationships, the business continues to grow year on year. They pride themselves on a people-first culture, offering stability, support, and long-term career opportunities for their staff.
The Role
Joining a friendly and experienced team, the Service Administrator will be a central part of daily operations. You will be responsible for coordinating a team of mobile service technicians and workshop engineers, ensuring maintenance, servicing, and breakdown work is delivered efficiently and to a high standard. This is a varied and fast-paced role where organisation, communication, and industry knowledge are key.
Key Responsibilities
- Managing customer enquiries via phone and email, providing a professional and helpful service
- Scheduling vehicles for MOTs, servicing, and repairs
- Allocating engineers to customer sites for maintenance and breakdowns across the region
- Monitoring job progress and escalating issues where necessary
- Producing service reports, logs, and quality check documentation
- Coordinating workshop repairs and updating internal systems
- Liaising with customers to confirm bookings, costs, and work completed
About You
- Previous experience within the transport, vehicle, or engineering sector
- Highly organised with a methodical approach to workload management
- Confident communicator with strong customer service skills
- IT literate and comfortable learning bespoke systems
- Able to remain calm and efficient in a busy, reactive environment
What’s On Offer
- £27,000 - £29,000 depending on experience
- Monday to Friday, 08:00 (hours confirmed at interview)
- 25 days annual leave + Bank Holidays
- Opportunity to join a stable, growing company with a supportive, family-run culture
This role would suit someone looking to build a long-term career within a respected business where your contribution genuinely matters. If you’re an experienced Service Administrator/Controller looking for stability, variety, and the chance to grow with a respected company, we’d love to hear from you.
Service Administrator employer: VTA Recruitment
Contact Detail:
VTA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport and engineering sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s values and culture. Show them you’re not just looking for any job, but that you genuinely want to be part of their family-run business.
✨Tip Number 3
Practice your communication skills! As a Service Administrator, you’ll need to be clear and professional. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in the transport or engineering sector, and don’t forget to showcase your organisational and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Administrator role. Mention your passion for customer service and how you can contribute to the friendly team at Chadderton.
Showcase Relevant Experience: When filling out your application, be specific about your past experiences that relate to the responsibilities of the role. Talk about any experience managing enquiries, scheduling, or working with engineers – it’ll make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at VTA Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research Chadderton Transport & Engineering. Understand their values, services, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Organisational Skills
As a Service Administrator, organisation is key. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated teams. Be ready to discuss how you prioritise workloads and ensure everything runs smoothly, especially in a busy environment.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully, demonstrating your customer service skills and ability to liaise effectively with both customers and colleagues.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in the role, such as scheduling conflicts or customer complaints, and prepare structured responses that highlight your approach to resolving these issues.
