About the Company
Our client is a well-established, family-run business that has been operating for over 100 years and is a premier supplier to the Fish and Chip and Fast-Food Trade across the North West.
Full in-depth training will be provided, alongside day-to-day on-the-job training with the Sales Office Manager.
This is a fantastic opportunity for someone looking to build a long-term career and grow with a successful company.
Job Purpose
Working with existing clients to maximise sales through inbound and outbound calls, call planning and excellent customer service.
Pay, Hours & Benefits
- £13.40 per hour
- 08:30am-4:30pm
- Monday to Friday
- 28 days holiday, including public holidays
- Temporary to Permanent opportunity
Key Responsibilities
- Planning and making outbound sales calls, while answering inbound calls as a priority.
- Accurately capturing and processing customer orders.
- Maximising the sales potential of every call, including order value and product range.
- Promoting priority, new and promotional products.
- Working closely with Sales Managers as part of a unified Sales Team.
- Managing specific customer schedules and keeping them current and relevant.
- Developing excellent product knowledge and seeking support where needed.
- Working under the direction of the Office Sales Manager and Directors.
- Using and updating the Call Management System.
- Providing face-to-face counter sales service to customers visiting Head Office, including producing paperwork and taking payments.
- Handling cash and accurately balancing paperwork and payments.
- Working independently as well as part of a team.
Skills & Experience Required
- A minimum of 2 years' experience in a sales, customer service or similar role is essential.
- Results-orientated attitude.
- Strong sales and customer service skills.
- Good listening and questioning skills.
- Ability to deal with customer queries and complaints and turn them into a positive customer experience.
- Ability to plan and manage calls effectively.
- Excellent communication and organisational skills.
If you are looking for a long-term opportunity with a well-established, family-run business, we'd love to hear from you!
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Internal Sales Advisor in Heywood employer: VTA Recruitment
As a family-run business with over 100 years of experience, our client offers a supportive and nurturing work environment where employees can thrive. With comprehensive training and a focus on long-term career growth, this role as a Customer Service Advisor provides the opportunity to develop valuable skills while contributing to a team dedicated to excellence in the Fish and Chip and Fast-Food Trade. Enjoy a competitive salary, generous holiday allowance, and the chance to be part of a close-knit community that values each member's contribution.
