At a Glance
- Tasks: Maximise sales through inbound/outbound calls and provide excellent customer service.
- Company: A family-run business with over 100 years of experience in the fast-food trade.
- Benefits: Earn £13.40 per hour, enjoy 28 days holiday, and receive full training.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a supportive team and grow your career in a stable, long-term role.
- Qualifications: Strong customer service skills and a results-oriented attitude.
About the Company
Our client is a family-run business that has been established for over 100 years and is the premier supplier to the Fish and Chip and Fast-Food Trade in the North West.
Full in-depth training is provided as well as day-to-day on-the-job training with the Sales Office Manager.
The company is looking for someone who sees this opportunity as a long-term career and sees themselves growing with the company as the training provided will be invaluable
Job Purpose Summary: Working with existing clients to maximise sales through inbound/outbound calls, and call planning
Pay, Hours & Benefits
- £13.40 per hour
- 08:30-16:30
- Monday to Friday
- 28 days holiday, including public holidays
- Temporary to Permanent
Key Responsibilities
· To plan and make outbound sales calls to the customer and answer inbound calls as a matter of priority.
· To be responsible for order capture and to ensure it is carried out accurately.
· To maximise the sales potential of every call (in terms of order value and number of products).
· To promote the products that the company has prioritised (whether existing, new, by features and benefits or on offer)
· To work closely with Sales Managers as part of a unified Sales Team to maximise the sales and relationship potential of every customer.
· To be responsible for managing specific schedules (where applicable). This is in terms of cover, as well as detail, keeping it current and relevant.
· To have excellent product knowledge, be responsible for gaps in knowledge, and ask for support when needed
· To respond to the direction and management of Office Sales Manager and Directors.
· Using and updating our Call Management System.
· Counter Sales Service – you will be expected to serve customers who come into our Head Office, dealing face-to-face with customers’ needs, producing paperwork and taking payment.
· Cash Handling – Accurately balancing paperwork and cash from Sales Generation.
· All candidates should have the ability to work on their own or as part of a team.
Skills Required
· Results orientated attitude
· Selling and Customer Service
· Good listening and Questioning skills
· Ability to deal with customer queries, complaints and turn them into a positive experience for the customer
· Ability to plan and manage calls
If you are looking for a long-term opportunity with a well-established, family-run business, we'd love to hear from you!
Customer Service Advisor in Heywood employer: VTA Recruitment
VTA Recruitment is an exceptional employer for those seeking a fulfilling role as a Gardener/Ride-On Mower Operative in Cheadle. With a strong commitment to employee well-being, we offer competitive pay, weekly payments, and paid holidays, alongside a supportive work culture that values teamwork and safety. Our focus on professional growth ensures that you will have opportunities to develop your skills while contributing to the beautification of public spaces for the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Heywood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VTA Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VTA Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Heywood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VTA Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at VTA Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VTA Recruitment!
How to prepare for a job interview at VTA Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
