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- Tasks: Coordinate a team of technicians and manage customer enquiries in a fast-paced environment.
- Company: Family-owned transport and engineering business with a strong reputation.
- Benefits: Competitive salary, 25 days annual leave, and a supportive work culture.
- Why this job: Join a friendly team and contribute to high-quality service delivery.
- Qualifications: Experience in transport or engineering, strong communication, and organisational skills.
- Other info: Opportunities for long-term career growth in a stable environment.
The predicted salary is between 27000 - 29000 £ per year.
Chadderton Transport & Engineering Industry VTA Recruitment are delighted to be working with a well-established, family-owned transport and engineering business with a strong reputation built over decades. The company operates from two busy depots in Oldham and Peterlee, supporting a wide-ranging customer base across the Northwest and Northeast. Known for their reliability, high standards, and long-standing customer relationships, the business continues to grow year on year. They pride themselves on a people-first culture, offering stability, support, and long-term career opportunities for their staff.
The Role
Joining a friendly and experienced team, the Service Administrator will be a central part of daily operations. You will be responsible for coordinating a team of mobile service technicians and workshop engineers, ensuring maintenance, servicing, and breakdown work is delivered efficiently and to a high standard. This is a varied and fast-paced role where organisation, communication, and industry knowledge are key.
Key Responsibilities
- Managing customer enquiries via phone and email, providing a professional and helpful service
- Scheduling vehicles for MOTs, servicing, and repairs
- Allocating engineers to customer sites for maintenance and breakdowns across the region
- Monitoring job progress and escalating issues where necessary
- Producing service reports, logs, and quality check documentation
- Coordinating workshop repairs and updating internal systems
- Liaising with customers to confirm bookings, costs, and work completed
About You
- Previous experience within the transport, vehicle, or engineering sector
- Highly organised with a methodical approach to workload management
- Confident communicator with strong customer service skills
- IT literate and comfortable learning bespoke systems
- Able to remain calm and efficient in a busy, reactive environment
What’s On Offer
£27,000 - £29,000 depending on experience
Monday to Friday, 08:00 (hours confirmed at interview)
25 days annual leave +
Service Administrator in Burnley employer: VTA Recruitment
Contact Detail:
VTA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Burnley
✨Tip Number 1
Network like a pro! Reach out to people in the transport and engineering sectors, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Since this role is all about communication and organisation, practice answering questions clearly and confidently. We want you to shine!
✨Tip Number 3
Showcase your skills! Bring examples of how you've managed customer enquiries or coordinated teams in previous roles. This will help demonstrate your fit for the Service Administrator position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Administrator in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Administrator role. Highlight your previous experience in the transport or engineering sector, and don’t forget to showcase your organisational and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the team. Mention your passion for customer service and how you can contribute to the company’s people-first culture.
Showcase Your IT Skills: Since the role requires being IT literate, make sure to mention any relevant software or systems you’ve used before. If you’ve learned bespoke systems in the past, share that experience to show you’re adaptable!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at VTA Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research Chadderton Transport & Engineering. Understand their values, services, and what makes them stand out in the industry. This will not only impress your interviewers but also help you tailor your answers to align with their culture.
✨Showcase Your Organisational Skills
As a Service Administrator, organisation is key. Be prepared to discuss specific examples from your past experience where you successfully managed multiple tasks or coordinated teams. Highlight how your methodical approach has led to positive outcomes in busy environments.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully, demonstrating your customer service skills and ability to liaise effectively with both customers and colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as managing a breakdown or scheduling conflicts. Think of relevant scenarios from your previous roles and be ready to explain your thought process and the actions you took to resolve issues.
