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- Tasks: Lead IT support for a groundbreaking nuclear power project, ensuring efficient service delivery.
- Company: Join VSL International, part of Bouygues Construction, a leader in innovative infrastructure.
- Benefits: Enjoy competitive salary, health coverage, and opportunities for career growth.
- Other info: Collaborative culture with a diverse team dedicated to excellence and innovation.
- Why this job: Make a real impact on the UK's clean energy revolution while developing your IT skills.
- Qualifications: Experience in IT support management and strong technical skills in Microsoft environments.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As part of Bouygues Construction\’s Public Works division, VSL International participates in the construction of major technical structures and guarantees their structural safety and durability: transport infrastructure (bridges, tunnels), industrial and energy production structures, and commercial buildings.
VSL\’s Business Is Based On Four Areas Of Expertise
- Structural systems and technologies
- Civil engineering
- Foundations and soil engineering
- Preservation, structural repairs, renovation and optimization of structures.
VSL has 4,000 employees at 25 locations worldwide (Asia and Oceania, Middle East, Europe, Latin America, Canada).
Project
Sizewell C is at the heart of the UK’s clean energy revolution. This ground-breaking nuclear power plant project in Suffolk will play a vital role in delivering a sustainable future. Backed by EDF and the UK Government, Sizewell C is a once-in-a-generation project with significant opportunities to innovate, grow, and deliver excellence.
Our teams are delivering specialist ground engineering works including deep soil mixing, plastic cut-off walls, load transfer platforms, and embankments — all critical enabling works for the main nuclear power station.
Role Overview
We are seeking an IT Support Engineer to lead the delivery of local and remote IT services for VSL’s operations at Sizewell C. This role is responsible for ensuring robust, efficient, and responsive IT support to project staff, while overseeing the setup, deployment, and maintenance of IT infrastructure across site offices. You will manage 2nd line support services, coordinate with external suppliers, and ensure all IT systems meet performance, compliance, and security requirements.
Main Responsibilities
IT Service Delivery
- Provide and oversee 2nd line IT support to project teams, both locally and remotely.
- Ensure incidents and service requests are resolved in line with agreed SLAs via phone, email, service desk system, and face-to-face.
- Manage escalation of service incidents to internal teams or external suppliers, ensuring timely resolution.
System & Infrastructure Management
- Install and configure server hardware, operating systems, and applications.
- Build and deploy desktops, laptops, and tablets using Microsoft OSD and SCCM.
- Manage deployment of IT infrastructure for new site offices, including installation, testing, and cataloguing of network assets.
- Oversee installation and configuration of software packages across the project.
Governance & Asset Management
- Ensure accurate and timely recording of all IT asset movements in the asset register.
- Maintain IT documentation and procedures for knowledge sharing across support teams.
- Monitor compliance with company IT standards, policies, and security requirements.
Team Leadership & Collaboration
- Lead and mentor IT support staff, ensuring a proactive and customer-focused service.
- Share technical knowledge and provide training where required.
- Support project IT management in delivering IT-related projects and initiatives.
- Collaborate with cross-functional project teams to ensure IT services meet operational needs.
Candidate Profile
Education & Experience
- Proven experience in IT support management, preferably within large-scale infrastructure, construction, or industrial projects.
- Background in service desk operations within a Microsoft environment is essential.
- Strong experience with PC/Desktop support including Windows 7/10, Server 2008/2012, MS Office 2013, Office 365, Active Directory, and VPNs.
- Industry certifications (e.g., CompTIA A+, ITIL Foundation v3, Microsoft Certified, BTEC Level 3 in IT or similar).
Technical Skills
- Proficiency in Microsoft OSD and SCCM for device deployment.
- Good understanding of IPv4 networking and associated equipment.
- Strong troubleshooting, problem-solving, and incident management skills.
Personal Attributes
- Well-organised and able to prioritise workload effectively.
- Strong communication skills with the ability to engage users at all levels.
- Autonomous, proactive, and collaborative team player.
- Able to take ownership and drive service improvements.
Why Work With Us?
- Impactful Work: Deliver IT services that support one of the UK’s most complex and nationally significant energy projects.
- Technical Challenge: Lead IT support across a dynamic, multi-site project environment with cutting-edge digital infrastructure.
- Career Growth: Opportunities for training, development, and progression within VSL and the wider Bouygues group.
- Collaborative Culture: Work alongside a skilled, diverse, and supportive team committed to excellence.
- Competitive Package: Attractive salary and benefits, including pension and health coverage.
Interested? Apply now and let\’s build the great structures of tomorrow together!
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IT Support - Sizewell employer: VSL International Ltd.
Contact Detail:
VSL International Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support - Sizewell
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT support and construction. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, certifications, and any relevant experience. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching VSL and their projects, especially Sizewell C. Understand their IT needs and challenges, and be ready to discuss how your skills can help them achieve their goals.
✨Tip Number 4
Don’t just apply anywhere; apply through our website! It shows you’re genuinely interested in working with us at VSL. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace IT Support - Sizewell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support role at Sizewell. Highlight your relevant experience, especially in service desk operations and Microsoft environments, to show us you’re the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter should tell us why you want to work with VSL and how your skills align with our needs. Be genuine and let your personality shine through while keeping it professional!
Showcase Your Technical Skills: Don’t forget to mention your technical skills, especially around Microsoft OSD, SCCM, and troubleshooting. We want to see how you can contribute to our IT support team right from the get-go!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at VSL International Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft OSD, SCCM, and the various operating systems mentioned in the job description. Be ready to discuss your experience with troubleshooting and incident management, as these will be key topics during the interview.
✨Showcase Your Leadership Skills
As an IT Support Manager, you'll need to lead a team. Prepare examples of how you've mentored or led teams in the past. Highlight your ability to foster a proactive and customer-focused service, as this aligns perfectly with what VSL is looking for.
✨Understand the Project's Impact
Familiarise yourself with the Sizewell C project and its significance in the UK's clean energy revolution. Being able to articulate how your role contributes to such a major initiative will show your enthusiasm and understanding of the company's mission.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This not only shows your interest but also helps you gauge if this is the right fit for you.