At a Glance
- Tasks: Grow and retain client accounts while ensuring exceptional service delivery.
- Company: Join VSI, a global leader in media localisation with a vibrant culture.
- Benefits: Enjoy private medical insurance, pension scheme, gym discounts, and more.
- Other info: Engage in regular social activities and thrive in a fast-paced environment.
- Why this job: Be part of a dynamic team that connects the world through premium media content.
- Qualifications: 3-5 years in account management or related fields, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Want to join a global company that brings the world together by producing premium media content in over 80 languages worldwide? VSI provides language localisation and media services to the biggest brands in streaming and media entertainment. Headquartered in London, VSI consists of a global network of state-of-the-art studio facilities that use the world's best voice acting talent to tell the stories of our most watched movies and television series. VSI works across a wide range of media sectors from streaming platforms, traditional broadcast television, theatrical releases and gaming.
The Account Manager is responsible for growing and retaining strategic client accounts by aligning client objectives with VSI’s localization capabilities. Acting as the primary liaison between clients, internal teams, and vendors, the role ensures exceptional service delivery, commercial growth, and long-term partnerships.
Key Responsibilities- Develop and maintain strong client relationships to ensure long-term retention and satisfaction.
- Create and execute strategic account plans aligned with client and business objectives.
- Identify and drive cross-sell and upsell opportunities across VSI services.
- Act as the primary escalation point for client-related issues and ensure timely resolution.
- Conduct regular client meetings, performance reviews, and business updates.
- Driving internal communications; setting expectation with internal stakeholders, including across our VSI studios.
- Leading tooling implementation; building strong relationships with our Technology and Development teams, delivering workflow enhancements.
- Achieve and exceed revenue and gross-margin targets across assigned accounts.
- Prepare competitive and profitable client quotations and pricing proposals.
- Support RFP/RFI responses and client rate-card reviews.
- Maintain accurate opportunity pipelines and sales forecasts within CRM systems.
- Collaborate with Project Management, Finance, and Vendor Management teams to ensure seamless delivery.
- Coordinate with suppliers and negotiate cost-effective vendor rates while maintaining quality standards.
- Support SLA tracking and account performance reporting.
- Ensure CRM/Pipedrive records remain accurate and up to date.
- Provide management with regular updates on account performance, risks, and growth opportunities.
- Analyse account data and trends to support strategic decisions.
- Stay informed on localization industry trends, competitor activity, and client expectations.
- 3–5+ years of experience in account management, client services, or commercial roles.
- Experience within localization, media localization, translation, dubbing, subtitling, or related language services industries preferred.
- Strong understanding of commercial forecasting, profitability, and revenue growth.
- Experience using CRM systems such as Pipedrive, Salesforce, or HubSpot.
- Excellent communication, presentation, and stakeholder-management skills.
- Strong analytical and reporting capabilities with attention to detail.
- Proven ability to manage multiple stakeholders in fast-paced environments.
- Private medical insurance
- Enrolment to company salary sacrifice pension scheme
- Discounted gym membership
- Cycle-to-work scheme
- Travel card loan
- Regular social activities
Account Manager employer: VSI
VSI is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and innovation thrive. With a strong focus on employee growth, the company offers extensive training opportunities and mentorship in the rapidly evolving field of AI-enabled media services. Located in London, employees benefit from a vibrant city life, alongside perks such as private medical insurance, a salary sacrifice pension scheme, and regular social activities that enhance team bonding and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VSI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VSI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VSI:Your cover letter is your chance to shine! Tell us why you want to work at VSI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VSI!
How to prepare for a job interview at VSI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
