At a Glance
- Tasks: Assist customers with orders and provide top-notch support via phone and email.
- Company: Join a dynamic team in the aviation industry with a focus on customer satisfaction.
- Benefits: Competitive salary, bonus programme, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and communication.
- Why this job: Make a real difference by building positive relationships with customers and colleagues.
- Qualifications: High school diploma and 2 years of relevant experience required.
The predicted salary is between 32809 - 40099 £ per year.
Description
SUMMARY: The Customer Service Assistant is responsible for processing customer orders and other sales focused support to the customers.
They must formulate positive relationships with customers, employees, and vendors while supporting various departments within the company.
DUTIES & RESPONSIBILITIES
Responsibilities include, but are not limited to
- Communicate with customers by telephone or email to provide information about products and order statuses.
- Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well as actions taken.
- Review customer purchase orders to assess requirements.
- Process and maintain customer purchase orders (e. g., order entry, etc.) inputting in ERP.
- Interact with the different positions in the warehouse as well as with other functions such as Customer Service and Quality to ensure that orders are resolved in an acceptable time frame.
- Liaise with freight forwarders regarding collection of customer orders Including obtaining proof of export and confirmation of end destination for exported orders.
- Prioritize orders with issues based on required ship date and help determine whether orders can proceed without additional input.
- Review and action open orders that are pending resolution. Performs research in ERP to potentially resolve order issues.
- For all critical orders, ensure timeliness of shipment through internal coordination and liaison with other functional stakeholders.
- Resolve customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions.
- Assist the Customer Service team with administrative, technical, and clerical support.
- Establish and maintain a trusting, positive and profitable relationship between the customers and the Company.
- Provide additional support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
- Other duties as assigned.
Qualifications
MINIMUM REQUIREMENTS
- High School diploma or equivalent.
- 2 years of relevant/technical work experience.
- High level communication and interpersonal skills.
- High level of accuracy and attention to detail, as well as ability to use initiative when prioritizing orders/tasks.
- Proficient using various software, applications, and programs, including Microsoft Office programs (Excel, Power Point, and Word).
- Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
- Reputable communicator through writing and oral actions with customers, peers, and management.
- Ability to write, read and speak English.
PREFERRED REQUIREMENTS
- 3+ years of general work experience.
- 1+ years of experience in the Aviation industry.
Salary from £26,436.80 per annum.
The final offer will reflect the successful candidate's skills, experience, and qualifications.
In addition, this role offers the opportunity to participate in the company's bonus programme, subject to eligibility and performance criteria.
Customer Service Assistant (UKI2) (2221) in Lydney employer: VSE Aviation
As a leading employer in the aviation industry, we offer the Regional Business Development Director an exceptional opportunity to drive sales growth while fostering a culture of collaboration and innovation. Our commitment to employee development is evident through tailored training programs and leadership opportunities, ensuring that our team members thrive in a dynamic environment. Located in a vibrant region, we provide a supportive work atmosphere that values diversity and encourages meaningful contributions to our strategic vision.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (UKI2) (2221) in Lydney
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VSE Aviation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VSE Aviation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant (UKI2) (2221) in Lydney
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VSE Aviation:Your cover letter is your chance to shine! Tell us why you want to work at VSE Aviation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VSE Aviation!
How to prepare for a job interview at VSE Aviation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
