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- Tasks: Provide top-notch technical support and coordinate customer service for innovative scientific instruments.
- Company: Join a leading developer of cutting-edge scientific technologies with a focus on customer success.
- Benefits: Competitive salary, benefits, and a collaborative work environment.
- Why this job: Make a real impact in the scientific community while developing your skills in a dynamic role.
- Qualifications: BSc/MSc in Chemistry or related field, plus 12 months of technical support experience.
- Other info: 100% site-based role with opportunities for hands-on experience and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Technical Customer Support Coordinator Location: Forest Row, East Sussex Salary: Competitive + Benefits Job Type: Permanent, Full Time VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success. We are seeking a Customer Support Coordinator to join their team and provide high-quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting and process coordination, while acting as first-line support for all products across the business. Key Responsibilities: * Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software. * Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation. * Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date. * Develop and deliver training materials for field service staff, both virtually and in person. * Coordinate spare parts logistics to support efficient field service operations. * Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues. Candidate Profile: * At least 12 months experience in technical support within a scientific or engineering setting, or hands-on analytical chemistry/engineering experience in industry. * BSc/MSc in Chemistry or closely related scientific subject. * Strong customer service mindset with excellent communication and organisational skills. * Calm, proactive, and adaptable in a fast-paced technical environment. Please note this role is 100% site-based in Forest Row, East Sussex, and you must hold a valid driver’s licence, passport and must be able to lift up to 25kg when handling equipment. In return you’ll join a friendly, collaborative team passionate about supporting global customers and driving operational excellence. Apply to VRS today to be considered! Keywords: customer support, troubleshooting, laboratory, chemistry, engineering, field service, coordinator, technical support, pharmaceutical, pharma, in vitro, in vivo, drug development, drug discovery, pharmacology, pharmacologist, ABPI, ADME, DMPK, East Grinstead, Crawley, Crowborough, Haywards Heath, Forest Row, Tonbridge, East Sussex, Sussex, VRS9182AW Please note that by submitting your application to VRS Ltd your details will be registered with us so that we can contact you about suitable job opportunities now and in future. You may unsubscribe at any time by emailing us directly via our website
Scientific Customer Support Coordinator employer: VRS-UK
Contact Detail:
VRS-UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scientific Customer Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the scientific community, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer support and technical troubleshooting. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve successfully resolved issues in a technical environment. We want to see how you can bring that calm, proactive attitude to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Scientific Customer Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support and customer service. We want to see how your skills align with the role of Scientific Customer Support Coordinator, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background in chemistry or related fields makes you a perfect fit. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or examples of past experiences, let us know how you connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at VRS-UK
✨Know Your Science
Brush up on your scientific knowledge, especially in chemistry and related fields. Be prepared to discuss how your background aligns with the technical support required for the role. This will show that you understand the products and can effectively communicate with customers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer inquiries or technical issues in the past. Highlight your communication style and how you ensure customer satisfaction, as this role heavily relies on a strong customer service mindset.
✨Familiarise Yourself with SOPs
Understand the importance of Standard Operating Procedures (SOPs) in a technical support role. Be ready to discuss how you would maintain and improve these documents, ensuring they are accurate and effective for both internal teams and customers.
✨Demonstrate Adaptability
This position requires a calm and proactive approach in a fast-paced environment. Prepare to share instances where you've had to adapt quickly to changing situations or troubleshoot unexpected problems, showcasing your ability to thrive under pressure.
