At a Glance
- Tasks: Provide first-line technical support for scientific instruments via phone and video calls.
- Company: Global leader in scientific solutions, supporting labs across various sectors.
- Benefits: Extensive training, career growth opportunities, and a supportive team environment.
- Other info: Opportunity for occasional travel and hands-on experience with cutting-edge technology.
- Why this job: Join a dynamic team and make a real impact in the scientific community.
- Qualifications: BSc/MSc in a relevant field and experience with scientific instrumentation.
The predicted salary is between 32850 - 40150 £ per year.
Our client is a global provider of scientific solutions, helping laboratories around the world enable advancements in many areas such as pharmaceutical, food, environmental and healthcare. We are looking for a Remote Service Engineer to join their team providing first line technical support to customers across the UK & Europe.
Key responsibilities will include:
- Provide first point of contact for HPLC, GC-MS instrument repairs, resolving issues via telephone and video call
- For any escalated issues you will work closely with the Field Service team helping to organise site visits and bringing them up to speed on the instrument issues
- Travel on-site with the Field Service teams for installations and training
- Identify areas for process / product improvement
To be considered for this position you will have/be:
- BSc, MSc in a relevant Scientific field
- Experience troubleshooting & maintaining complex scientific instrumentation
- Knowledge of HPLC, GC, MS instruments and associated software
- A minimum of 2 years’ experience in a scientific or field service environment
- Comfortable with occasional travel (~20%)
- Excellent communication skills and ability to work well with customers in challenging situations
This is a great opportunity to step into the world of Field Service and join a team that will provide you with extensive support, training and opportunities to grow your career. Apply now to learn more about this opportunity!
Remote Support Engineer in Livingston employer: VRS-UK
Join a leading pharmaceutical company that prioritises innovation and employee development in the heart of the bioprocessing industry. With a collaborative work culture, you will have access to cutting-edge technology and hands-on experience in upstream process development, while benefiting from opportunities for career growth and professional advancement. This role not only offers a chance to contribute to groundbreaking biologics but also fosters a supportive environment where your contributions are valued and recognised.
