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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot innovative scientific instruments.
- Company: Join a leading developer of cutting-edge analytical technologies.
- Benefits: Competitive salary, benefits, and opportunities for professional growth.
- Why this job: Make a real impact in the pharmaceutical sector with your mechanical expertise.
- Qualifications: 12 months of mechanical engineering experience and strong customer service skills.
- Other info: Dynamic role with a focus on teamwork and continuous improvement.
The predicted salary is between 30000 - 35000 £ per year.
VRS is partnering with a leading developer of innovative scientific instrumentation, whose cutting‑edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high‑quality products, and strong focus on customer success. We are seeking an accomplished Mechanical professional to join their team and provide high‑quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting and process coordination, while acting as first‑line support for all products across the business.
Key Responsibilities
- Provide first‑line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
- Act as the central point of contact for post‑sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
- Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
- Develop and deliver training materials for field service staff, both virtually and in person.
- Coordinate spare parts logistics to support efficient field service operations.
- Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues.
Candidate Profile
- At least 12 months mechanical engineering experience within industry.
- Strong customer service mindset with excellent communication and organisational skills.
- Calm, proactive, and adaptable in a fast‑paced technical environment.
Requirements
- This role is 100% site‑based in Forest Row, East Sussex, and you must hold a valid driver’s licence, passport and be able to lift up to 25 kg when handling equipment.
Next Steps
Apply to VRS today to be considered!
Mechanical Technician – Customer Support in Forest Row employer: VRS UK
Contact Detail:
VRS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mechanical Technician – Customer Support in Forest Row
✨Tip Number 1
Get to know the company inside out! Research VRS and their innovative scientific instrumentation. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves providing technical support, brush up on common issues related to mechanical engineering and think of examples from your past experience that showcase your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the VRS team.
We think you need these skills to ace Mechanical Technician – Customer Support in Forest Row
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical engineering experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing technical support and how your proactive approach can benefit our team. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication abilities. Whether it’s through your writing style or examples of past experiences, we want to see that you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at VRS UK
✨Know Your Stuff
Make sure you brush up on your mechanical engineering knowledge and the specific technologies used by the company. Familiarise yourself with their products and be ready to discuss how your experience aligns with their needs.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your strong communication and organisational skills. Think about times when you successfully resolved customer issues or improved processes.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Practice explaining complex concepts in simple terms, as you may need to do this when providing support. This will demonstrate your ability to communicate effectively with customers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges they face in customer support. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
