At a Glance
- Tasks: Provide advanced technical support for Thermal Rheology instruments across EMEA.
- Company: Join a world-leading specialty measurement company that values innovation and diversity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with minimal travel and strong collaboration with engineering teams.
- Why this job: Make a real impact by supporting cutting-edge technologies in life sciences and materials science.
- Qualifications: Experience in thermal analysis and excellent communication skills required.
The predicted salary is between 35000 - 45000 € per year.
A world-leading specialty measurement company is looking for a Technical Support Specialist to join its growing Thermal Rheology team based in Wilmslow. This is an excellent opportunity to join an organisation that values innovation, inclusion and diversity, while supporting customers across the life sciences, materials science and food sectors throughout the EMEA region. The business is recognised globally for delivering cutting-edge technologies and solutions that help customers achieve success. With a strong focus on people, collaboration and continuous improvement, the company continues to grow even in challenging markets.
The Role
As a Technical Support Specialist, you will provide advanced technical support for Thermal Rheology instrumentation across Europe, the Middle East and Africa. Acting as a key technical expert, you will support both customers and field service teams with troubleshooting, training and product expertise. This is a varied role combining remote technical support, customer interaction, training delivery and cross-functional collaboration with engineering and manufacturing teams.
Key Responsibilities
- Provide advanced technical diagnosis and troubleshooting support to customers and Field Service Representatives via phone and email
- Travel across the UK and internationally to deliver technical support and training
- Deliver both basic and advanced service training to Field Service teams
- Prepare and maintain technical training documentation and service materials
- Identify and report design, reliability and maintenance issues
- Work closely with Engineering, Software and Manufacturing teams to resolve product quality concerns
- Gather and communicate customer and product feedback to management
- Create and distribute Service Reference Documents to global teams
- Occasional travel (approx. 10% to manufacturing site in the US and customers/field service engineering teams in EMEA)
Candidate Profile
- Knowledge of thermal analysis e.g. TGA, DSC, TMA, DMA and/or Rheology instrumentation
- Advanced instrument troubleshooting & repair skills gained through field service or onsite engineering positions
- Excellent communication & customer service skills
This is a great role for an experienced service engineer looking to reduce their extensive travel commitments and carry out a rewarding instrument engineering role.
Technical Support Specialist - Thermal Analysis & Rheology in Warrington employer: VRS Recruitment
Join a world-leading specialty measurement company in Wilmslow as a Technical Support Specialist, where innovation, inclusion, and diversity are at the heart of our culture. We offer a collaborative work environment that prioritises employee growth through continuous training and development opportunities, alongside competitive benefits. With a strong commitment to supporting our customers across various sectors, you will play a vital role in delivering cutting-edge solutions while enjoying a balanced work-life dynamic.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist - Thermal Analysis & Rheology in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in thermal analysis or rheology. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to speak with potential employers, highlight your troubleshooting and technical support experience. Use specific examples to demonstrate how you've solved problems in the past.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of thermal analysis techniques like TGA and DSC. Being able to discuss these topics confidently will show you're the right fit for the Technical Support Specialist role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Specialist - Thermal Analysis & Rheology in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with thermal analysis and rheology instrumentation. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting and customer service expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our Thermal Rheology team. We love seeing genuine enthusiasm and a good fit for our values.
Showcase Your Communication Skills:As a Technical Support Specialist, communication is key. In your application, highlight any experiences where you’ve successfully interacted with customers or delivered training. We want to know you can connect with people effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at VRS Recruitment
✨Know Your Thermal Analysis
Brush up on your knowledge of thermal analysis techniques like TGA, DSC, and rheology instrumentation. Be ready to discuss how you've applied this knowledge in previous roles, as it shows you're not just familiar with the terms but can also provide real-world examples.
✨Show Off Your Troubleshooting Skills
Prepare to share specific instances where you've successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your problem-solving prowess.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice articulating complex technical concepts in simple terms. This will demonstrate your excellent communication skills and ability to connect with customers, which is crucial for a Technical Support Specialist.
✨Emphasise Team Collaboration
Highlight your experience working with cross-functional teams, especially with engineering and manufacturing. Share examples of how you’ve collaborated to resolve product quality concerns or improve service delivery, showcasing your ability to work well in a team-oriented environment.
