VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success. We are seeking an accomplished Mechanical professional to join their team and provide high-quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting and process coordination, while acting as first-line support for all products across the business. Key Responsibilities: Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software. Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation. Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date. Develop and deliver training materials for field service staff, both virtually and in person. Coordinate spare parts logistics to support efficient field service operations. Liaise with R D and Quality teams to report, document, and follow up on quality or product performan...
Technical Support Engineer (Scientific Instruments) employer: VRS Recruitment
VRS Recruitment is an exceptional employer, offering a dynamic and collaborative work culture in Fordham, England. As the Head of ADA Immunoassay Bioanalysis, you will not only lead a high-performing team but also benefit from ample opportunities for career development and growth within a supportive environment that values innovation and compliance.
