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- Tasks: Provide top-notch technical support and coordinate customer service for innovative scientific instruments.
- Company: Join a leading developer of cutting-edge scientific technologies with a focus on customer success.
- Benefits: Competitive salary, benefits, and a collaborative work environment.
- Why this job: Make a real impact in the scientific community while developing your skills in a dynamic role.
- Qualifications: Experience in technical support and a degree in Chemistry or related field required.
- Other info: 100% site-based role with opportunities for hands-on experience and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Scientific Customer Support Coordinator
Location: Forest Row, East Sussex
Salary: Competitive + Benefits
Job Type: Permanent, Full Time
VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success.
We are seeking a Customer Support Coordinator to join their team and provide high-quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting, process coordination, and occasional hands-on field service support.
Key Responsibilities:
- Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
- Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
- Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
- Develop and deliver training materials for field service staff, both virtually and in person.
- Coordinate spare parts logistics to support efficient field service operations.
- Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues.
- Provide field service backup when required.
- Support production and facilities teams to ensure all customer support-related operations run smoothly and efficiently.
Candidate Profile:
- Strong customer service mindset with excellent communication and organisational skills.
- At least 12 months experience in technical support within a scientific or engineering setting.
- BSc/MSc in Chemistry or closely related scientific subject.
- Calm, proactive, and adaptable in a fast-paced technical environment.
Please note this role is 100% site-based, and you must hold a valid driver’s licence, passport and must be able to lift up to 25kg when handling equipment.
In return you’ll join a friendly, collaborative team passionate about supporting global customers and driving operational excellence.
Apply to VRS today to be considered!
Keywords: customer support, troubleshooting, laboratory, chemistry, engineering, field service, coordinator, technical support, pharmaceutical, pharma, in vitro, in vivo, drug development, drug discovery, pharmacology, pharmacologist, ABPI, ADME, DMPK, East Grinstead, Crawley, Crowborough, Haywards Heath, Forest Row, Tonbridge, East Sussex, Sussex, VRS9182AW
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Scientific Customer Support Coordinator employer: VRS Recruitment
Contact Detail:
VRS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scientific Customer Support Coordinator
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical knowledge! Brush up on your understanding of scientific instrumentation and troubleshooting techniques. Being able to discuss these confidently will set you apart during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Scientific Customer Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scientific Customer Support Coordinator role. Highlight your technical support experience and any relevant qualifications, like your BSc/MSc in Chemistry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support in the scientific field. Share specific examples of how you've provided excellent service or solved problems in past roles. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Whether it's through your CV, cover letter, or any additional documents, we want to see that you can communicate effectively with both customers and internal teams.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team at StudySmarter. We can't wait to hear from you!
How to prepare for a job interview at VRS Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to scientific instrumentation and customer support. Familiarise yourself with common troubleshooting scenarios and the products the company offers. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Highlight your communication skills and how you adapt to different customer needs. This role is all about supporting customers, so showing your passion for service is key!
✨Understand the Company Culture
Research the company’s values and mission. Understanding their focus on customer success and innovation will allow you to align your answers with what they’re looking for. It also shows that you’re genuinely interested in being part of their team.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about their training processes, how they handle customer feedback, or future product developments. It shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.