At a Glance
- Tasks: Provide top-notch technical support and coordinate customer service for innovative scientific instruments.
- Company: Join a leading developer of cutting-edge scientific technologies with a focus on customer success.
- Benefits: Competitive salary, benefits, and a friendly, collaborative work environment.
- Other info: 100% site-based role with opportunities for hands-on field service support.
- Why this job: Make a real impact in the scientific community while developing your skills in a dynamic role.
- Qualifications: Customer service experience in a scientific setting and a degree in Chemistry or related field.
The predicted salary is between 36000 - 60000 £ per year.
Scientific Customer Support Coordinator
Location: Forest Row, East Sussex
Salary: Competitive + Benefits
Job Type: Permanent, Full Time
VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success.
We are seeking a Customer Support Coordinator to join their team and provide high-quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting, process coordination, and occasional hands-on field service support.
Key Responsibilities:
- Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
- Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
- Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
- Develop and deliver training materials for field service staff, both virtually and in person.
- Coordinate spare parts logistics to support efficient field service operations.
- Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues.
- Provide field service backup when required.
- Support production and facilities teams to ensure all customer support-related operations run smoothly and efficiently.
Candidate Profile:
- Strong customer service mindset with excellent communication and organisational skills.
- At least 12 months experience in technical support within a scientific or engineering setting.
- BSc/MSc in Chemistry or closely related scientific subject.
- Calm, proactive, and adaptable in a fast-paced technical environment.
Please note this role is 100% site-based, and you must hold a valid driver’s licence, passport and must be able to lift up to 25kg when handling equipment.
In return you’ll join a friendly, collaborative team passionate about supporting global customers and driving operational excellence.
Apply to VRS today to be considered!
Keywords: customer support, troubleshooting, laboratory, chemistry, engineering, field service, coordinator, technical support, pharmaceutical, pharma, in vitro, in vivo, drug development, drug discovery, pharmacology, pharmacologist, ABPI, ADME, DMPK, East Grinstead, Crawley, Crowborough, Haywards Heath, Forest Row, Tonbridge, East Sussex, Sussex, VRS9182AW
Please note that by submitting your application to VRS Ltd your details will be registered with us so that we can contact you about suitable job opportunities now and in future. You may unsubscribe at any time by emailing us directly via our website.
Scientific Customer Support Coordinator in Edinburgh employer: VRS Recruitment
Join a leading developer of innovative scientific instrumentation in Forest Row, East Sussex, where you will be part of a collaborative and supportive team dedicated to customer success. With a strong focus on employee growth, the company offers competitive salaries, comprehensive benefits, and opportunities for professional development in a dynamic environment that values technical expertise and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Scientific Customer Support Coordinator in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VRS Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VRS Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scientific Customer Support Coordinator in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VRS Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at VRS Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VRS Recruitment!
How to prepare for a job interview at VRS Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
