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- Tasks: Provide advanced technical support for Thermal Rheology instruments across EMEA.
- Company: Join a world-leading specialty measurement company that values innovation and diversity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with occasional travel and collaboration with engineering teams.
- Why this job: Make a real impact by supporting cutting-edge technologies in life sciences and materials science.
- Qualifications: Knowledge of thermal analysis and excellent communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
A world-leading specialty measurement company is looking for a Technical Support Specialist to join its growing Thermal Rheology team based in Wilmslow. This is an excellent opportunity to join an organisation that values innovation, inclusion and diversity, while supporting customers across the life sciences, materials science and food sectors throughout the EMEA region. The business is recognised globally for delivering cutting-edge technologies and solutions that help customers achieve success. With a strong focus on people, collaboration and continuous improvement, the company continues to grow even in challenging markets.
The Role
As a Technical Support Specialist, you will provide advanced technical support for Thermal Rheology instrumentation across Europe, the Middle East and Africa. Acting as a key technical expert, you will support both customers and field service teams with troubleshooting, training and product expertise. This is a varied role combining remote technical support, customer interaction, training delivery and cross-functional collaboration with engineering and manufacturing teams.
Key Responsibilities
- Provide advanced technical diagnosis and troubleshooting support to customers and Field Service Representatives via phone and email
- Travel across the UK and internationally to deliver technical support and training
- Deliver both basic and advanced service training to Field Service teams
- Prepare and maintain technical training documentation and service materials
- Identify and report design, reliability and maintenance issues
- Work closely with Engineering, Software and Manufacturing teams to resolve product quality concerns
- Gather and communicate customer and product feedback to management
- Create and distribute Service Reference Documents to global teams
- Occasional travel (approx. 10% to manufacturing site in the US and customers/field service engineering teams in EMEA)
Candidate Profile
- Knowledge of thermal analysis e.g. TGA, DSC, TMA, DMA and/or Rheology instrumentation
- Advanced instrument troubleshooting & repair skills gained through field service or onsite engineering positions
- Excellent communication & customer service skills
This is a great role for an experienced service engineer looking to reduce their extensive travel commitments and carry out a rewarding instrument engineering role.
Technical Support Specialist - Thermal Analysis & Rheology in Manchester employer: VRS Recruitment
Contact Detail:
VRS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - Thermal Analysis & Rheology in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the thermal analysis and rheology fields. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your troubleshooting successes and technical expertise. When you get the chance to chat with potential employers, use this to demonstrate how you can add value to their team.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common technical support scenarios. Think about how you would handle customer queries or troubleshoot issues. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals to join our Thermal Rheology team. Keep an eye on our job listings and make sure your application stands out by showcasing your relevant experience and enthusiasm.
We think you need these skills to ace Technical Support Specialist - Thermal Analysis & Rheology in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight your experience with thermal analysis and rheology instrumentation, as well as any troubleshooting skills you've got. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Thermal Rheology team. Don't forget to mention your customer service skills and any relevant training experience.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but let your personality shine through too. We love a bit of character!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at StudySmarter!
How to prepare for a job interview at VRS Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of thermal analysis and rheology instrumentation. Be ready to discuss specific techniques like TGA, DSC, and DMA. The more you can demonstrate your expertise, the better you'll connect with the interviewers.
✨Show Off Your Troubleshooting Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Think of specific scenarios where your advanced troubleshooting skills made a difference. This will highlight your problem-solving abilities and show that you're the right fit for the role.
✨Practice Your Communication
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. You might be asked to role-play a customer support scenario, so being clear and concise is key. Good communication can set you apart from other candidates.
✨Be Ready to Collaborate
This position requires working closely with engineering and manufacturing teams. Prepare to discuss how you've successfully collaborated in the past. Highlight any experiences where teamwork led to improved product quality or customer satisfaction, as this will resonate well with the company's values.